Comments on: The Black Hole of Customer Satisfaction Survey Results

By: thomas

thomas — Wed, 03 Nov 2010 18:13:54 +0000

Customer satisfaction is always the key.

mamdia — Wed, 26 May 2010 09:09:03 +0000

Thanks for sharing good information.

Thanks — Mon, 15 Feb 2010 22:53:41 +0000

Thanks for all the useful posts. They really helped me ! Between, you just got a new subscriber now!

Rory Guiski — Thu, 11 Feb 2010 20:45:35 +0000

I’ve actually written quite a few

Neil Hartley — Thu, 28 Jan 2010 13:15:28 +0000

I couldn’t agree more! Both as a consumer and as someone trying to help businesses avoid this pitfall. You might find the following post of interest http://customerintimacyblog.wordpress.com/2009/11/22/customer-feedback-survey%e2%80%99s-what%e2%80%99s-the-point-a-reprise/
Regards, Neil