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FAQ: Why do I need to include an opt-out link & address in my survey invitation?

One of the most common questions we receive from customers is “Why is there an Unsubscribe link and mailing address in my survey invitation footer and how do I get rid of it?” The short answer is that this information is required by CAN-SPAM regulations, so we unfortunately can’t remove it for you. Continue reading […]

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5 Easy Ways to Improve Email Deliverability

A recent Experian Data Quality study reveals that 66 percent of companies have experienced email deliverability issues in the past 12 months. According to the report, email deliverability issues can disrupt customer communications, impact customer service and hurt your brand. Among the biggest contributors to email deliverability issues: poor sender reputation. It turns out that […]

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Guide to Editing Live Surveys

The following guide is also located in our Documentation section, but we’ve had a few questions come up lately about editing live surveys, so we figured it was time to post a refresher. If you are thinking about making edits to your survey while collecting responses, please review the guide below and contact us if […]

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Checkbox Holiday Hours

Checkbox will be closed December 25th for Christmas and January 1st for New Year’s. In addition, we will be closing at 12pm EST on December 24th and December 31st in order to give our employees more time to enjoy the holiday with family. If you have a support issue during this time, please enter a support […]

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Reminder: Checkbox 5.6 End of Life December 31

Checkbox will be retiring support for Checkbox Survey version 5.6 as of December 31, 2014. We strongly recommend that you update your application to our latest version in advance of this date in order to beat the rush for support at year-end. After December 31st, if you encounter any issues with version 5.6 (or any […]

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Latest Checkbox Update (2014 Q4) to be Released for Checkbox Online on Dec 16th

The latest Checkbox version, 2014 Q4, will be released to Checkbox Online (hosted) customers on Tuesday December 16th between 6am and 9am EST. A brief interruption in service of approximately 10 minutes per account may be experienced during this time. Version 2014 Q4 will be released to Server customers approximately one week after the hosted […]

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Checkbox Closed November 27th & 28th

Checkbox Survey Solutions will be closed Thursday, November 27th, and Friday, November 28th, in observance of Thanksgiving. If you have a support issue during this time, please enter a support ticket online and we will respond to your inquiry, based on the order in which it was received and the severity of the issue, when we return […]

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Boost Audience IQ with Embedded Surveys

People like to share their opinions. You only have to look at the digital opinion sharing driving Twitter, Pinterest and Facebook to see proof of this. No matter what the subject, people are perfectly happy to “like,” “share” and “pin” their favorites in a very public way. For a marketer, perhaps there’s no better digital […]

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Checkbox Online Maintenance Sunday Oct. 19

Checkbox will be performing necessary maintenance to its servers on Sunday October 19th at approximately 1am EDT. At this time, Checkbox Online (our hosted version) will be unavailable for about 10-15 minutes. We apologize for any inconvenience this may cause. As always, if you have any questions, please contact support. Thanks, The Checkbox Team

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Privacy Policy Updated

Our Privacy and Security Policy has been updated. Please review at: http://www.checkbox.com/privacy-policy/

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