CheckBox email CCs not displayed to all

[BonnieHellevig]

We just upgraded to CheckBox (last week) and have noticed that the emails sent via the completion events no longer display all the email addresses it was sent to. This is a pretty big problem for us as many of our processes rely on seeing the other people who got the message, including the original requestor.

Why was this changed in CheckBox? How can we recover that functionality?

If I am not being clear enough, I will attempt to elaborate here:
For example, a Data Request Form is filled out. Upon completion, an email is sent to Person1, Person2, and the requestor. These three email recipients are visible to all three in the "TO:" box of the email. Therefore, "Reply To All" is something that would get to the requestor.

In CheckBox now, the email is sent to all three people, but each is addressed only to one person. There is no way to tell who got the email, without logging into Checkbox and using the survey editor.

I hope we can get this back,
Thank you,
Bonnie Hellevig

[ncushing]

Bonnie,

There are a couple reasons for this. The first is that when sending them all as a CC field, a single invalid email address caused the message to not get sent at all. The second is that a large number of people requested that we change the behavior to be more like a BCC.

If you want to see the email addresses, you can edit the email response item and list the email addresses in the "Body" textbox of the item editor. Text entered here will appear at the top of the emailed message. This will let you see which email addresses the message was sent to.

[BonnieHellevig]

It seems as if it still is the case that a single bad email address will cause the entire email to fail.

Did I understand you correctly?

Thank you,
Bonnie Hellevig

[pwiesner]

A single bad email address should not prevent the rest of the email from being sent. This appears to be related to the question you asked in another thread

http://www.prezzatech.com/community/...mail-fail.html

I believe the problem is that your from address is invalid and as a result no emails can be sent.