Email Response not working

[smk17]

I added the "Email a copy of the survey response to specified recipients." action item to the end of my survey and I was able to get an email. But this is all I got in the email:

Seafood Registration Form
-------------------------
Username: AnonymousRespondent
Numeric Response ID: 109942
Response GUID: d51ab062-f184-4ca3-96f5-d474b1865b0a
Survey Start Date: Tuesday, January 06, 2009 3:15:36 PM
Survey Completed Date:


I didn't get any of the survey response?

I do have a redirect/hyperlink at the end of the survey also, is that causing it not to work?
Thanks

[jfischer]

Is the "Email Response" item on the same page as the questions, or on the Completion Events page? It appears to me that it is on the same page of the questions. For it to show all of the questions in the survey, you will want to add the "Email Response" item to the Completion Events page.

[smk17]

You were right, it wasn't on the completion page. So I added it to the completion page.

On the completion page I have a Message, then the Hyperlink/Redirect, then the Email Response, in that order.

Now this is what I get in my email:


Seafood Registration Form
-------------------------
Username: AnonymousRespondent
Numeric Response ID: 109979
Response GUID: a755a8a2-5bab-4c39-9d13-7b24c36eec4d
Survey Start Date: Tuesday, January 06, 2009 5:31:14 PM
Survey Completed Date: Tuesday, January 06, 2009 5:31:39 PM


It's slightly different from my first try but still no survey responses are showing up.

[smk17]

I even went into Permissions and selected, under Response Options:

Allow access to summary and detailed results.



I thought for sure this would do it, but still no survey responses in my email.

[jpratt]

Are you using a TEXT or HTML Email Response Item?

Currently we are reviewing a possible bug in the product with TEXT Response emails. If you switch your Email Response Item to a HTML does it resolve your issue?

[smk17]

Yes I was, so I switched to HTML and the responses came in to the email. Thanks.

The email was not formatted very good though, there are no spaces after the Alias, I even put a colon in after the Aliases but the colon doesn't show up in the email. Some responses seem to be shoved far tot he right instead of all being flush left. I hope I don't sound like I'm impossible to please, I just know my client is going to be asking these exact same questions.... :-)

Seafood Registration Form

Username: AnonymousRespondentNumeric Response ID: 109999Response GUID:
291e9a8e-6229-4bcb-9126-07a4f1ccbffcSurvey Start Date: Tuesday, January 06, 2009
6:07:42 PMSurvey Completed Date: Tuesday, January 06, 2009 6:08:33 PM
Page 1

First NameSxxxx

MIM

Last NameKxxxx

Company/OrganizationIdidarod

Address148 Wazon Hall

Citymanchester

StateIdaho

Zip Code77455

CountryUS

Telephone544-254-xxxx

Telephone Ext:xxx

Fax607 544-xxxx

xxxxx@wasilla.com

Please indicate your affiliation: Seafood Industry

If Other, explain:This is another test

[pwiesner]

I have edited the content of your last post in order to remove potentially sensitive information. We do our best to respond on this forum; however, it is important to remember that it is publicly accessible. If you have private information you would like to convey we suggest opening a ticket with the support team.

[pwiesner]

We just reviewed the database of a customer who was experiencing a similar problem. In their case the issue was caused by missing data. The issue was resolved by running the following query:

--BEGIN QUERY
EXEC ckbx_Install_AddItemFormatter 'Captcha', 'Text', 'Checkbox.Web.Forms.Items.Formatters.CaptchaItemFo rmatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'HiddenItem', 'Text', 'Checkbox.Web.Forms.Items.Formatters.HiddenItemFor matter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'Checkboxes', 'Text', 'Checkbox.Web.Forms.Items.Formatters.SelectManyIte mFormatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'DropdownList', 'Text', 'Checkbox.Web.Forms.Items.Formatters.Select1ItemFo rmatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'RadioButtons', 'Text', 'Checkbox.Web.Forms.Items.Formatters.Select1ItemFo rmatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'SingleLineText', 'Text', 'Checkbox.Web.Forms.Items.Formatters.SingleLineTex tBoxItemFormatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'RadioButtonScale', 'Text', 'Checkbox.Web.Forms.Items.Formatters.RatingScaleIt emFormatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'MultiLineText', 'Text', 'Checkbox.Web.Forms.Items.Formatters.MultiLineText BoxItemFormatter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'FileUpload', 'Text', 'Checkbox.Web.Forms.Items.Formatters.UploadItemFor matter', 'Checkbox.Web'
GO
EXEC ckbx_Install_AddItemFormatter 'Matrix', 'Text', 'Checkbox.Web.Forms.Items.Formatters.MatrixItemFor matter', 'Checkbox.Web'
GO
--END QUERY

You will need to restart IIS before in order to complete the change. If this does not resolve your issue I would suggest contacting the support team. You can either open an online ticket (Checkbox - Login To Customer Area) or a phone support incident (Checkbox Support - Phone Support).