Measuring Customer Satisfaction with Checkbox Survey
What are your customers thinking right now?
Are your customers happy with your products or services? Did your last interaction with them leave them satisfied or hoping for more? Are they getting ready to make a switch to your competition? These questions are critical to the success and growth of your business, so don’t guess at the answers. Checkbox Survey gives you a powerful tool to measure and respond to customer feedback.
Easy to Use Templates
All Checkbox Survey accounts and licenses include pre-built customer feedback survey templates with commonly asked questions to help you get up and running quickly. You can use the templates as-is, add your own branding, customize the questions, or start from scratch for a fully custom survey. Click the image above for a sample.
Total Branding Control
You want your customers to recognize your logo, not ours. Brand recognition is crucial to achieving a high rate of quality customer responses, so we give you total control of the look and feel of your surveys. Add a custom header and logo, choose the font type and color, change the borders, background and buttons – it’s all up to you and your imagination.
Personalized Surveys and Invitations
There’s nothing worse than making a customer feel like just another number. Even if you’re surveying millions of customers, Checkbox allows you to add a personal touch by giving you the option to ‘merge’ user information such as name or company into the invitation or survey text. You can also use conditional logic and branching (skip) logic to ensure your customers are only asked questions that are relevant to them, based on their previous answers or user profile.
Email Alerts Help You Respond
Waiting until your survey period is complete to review and respond to feedback can be disastrous when there are issues that need your immediate attention. Checkbox Survey allows you to set up email alerts based on a survey response, user attribute, or response property. Practice good customer service by using these alerts to quickly respond to negative feedback, follow up on a customer question, or to trigger an action such as a call from the sales team to a customer who expresses interest in purchasing.