Form.Edit permission: error???

[cation]

Hi all,

When logged in as any user, and we click on the survey tab, the following error message appears: "9 users were found in roles with the Form.Edit permission..."

There have never been more than five users ever! I have even deleted some, so we only have three, including the Admin, but the error still occurs.

Please view the attached images:

Prezza error.jpg : States that:
"9 users were found in roles with the Form.Edit permission, but your
license only allows 7 users in this role. To correct this, remove users
from these roles in the User Manager."

Prezza user.jpg : shows that only two users (other than the admin) are
listed.

Prezza Application Settings.jpg : Shows the Application settings. (Please note, I have removed Corporate Information.)

Please let me know how to fix this error, as I can't find anything in
the manual, or the forum.

Regards
Alf...

[pwiesner]

In older versions of Checkbox there was an issue which resulted in an inaccurate count of administrator accounts when users were renamed or had redundant permissions. Your best course of action is to contact the support team because they may require sensitive information in order to resolve your issue. You can open a support ticket online Help Desk - Prezza Technologies, inc or contact the support team by phone at 1 617-715-9600.

[cation]

Hi,

Thanks for the tip.

A request to the support team has been sent, but as yet, I have had no response.

I am assuming that the error has come about because preliminary testing by our IT guys had created a few accounts. These accounts although deleted, may be causing the error.

Has anyone experienced this problem before...

I am not sure if it is an older version, as we only just had it installed on our network.

I will ask our IT guys to phone Prezza directly...

Regards
Alf.

[cation]

Hi all,

Here is the following text given by our IT specialist who solved the problem in a round about way...

TECHNICIAN TEXT STARTS HERE:
Problem appears to be entirely internal to the Thirdparty Web Bases application.

Specifically the administration of user accounts is not functioning properly.

The error: "9 Licences inuse you only have seven" is caused by user accounts that have been deleted by Admin.

The system holds onto the licences due to a membership record not purging when the login is deleted.

The "Survey Administrator" group or right appears to be the one that is locking the licence.

I was able to get the licences in use down to 5 by removing this from some of the existing three accounts and by creating new logins adding Survey administrator, then removing Survey administrator and then deleting the account.

HOWEVER this was done eight times and it only worked every second or third time. More success may be achieved by duplicating the original logins that the Admin deleted, then doing the same. But they cannot remember the names given to these old accounts.

:TECHNICIAN TEXT ENDS HERE.

Has anyone ever seen this happen before?

While we now have the tool working again, this issue needs to be rectified.

Regards
Alf...

[pwiesner]

I apologize for the delayed response. You should have heard back from the support team within one business day. I will speak with them to see if I can determine what has caused the delay.

In response to your technicians comments. The issue he described with orphaned memberships roles is the same issue I spoke of earlier. I believe this issue has been addressed in Checkbox 4.4.1.14. I understand that this is the version of the product you are using so let me clarify. By addressed I mean it is no longer possible to reproduce the error; however, if you already have bad data it will not be cleaned. In order to do this the support team will most likely need access to your database.

[pwiesner]

It looks like a direct email was sent to the support email address on Tuesday the 5th. Sending email directly to support is not the best method of contacting the support team as correspondences to this address often get lost due to the high volume of spam.

The support team informs me that there have been no support tickets opened under the contract id included in the email. It is for this reason you have not received a response. It does not appear that you are listed on the support contract so they are unable to open the ticket in your name. Would you like the support team to open a ticker under your coworkers name or will they be opening a support ticket?

[cation]

Hi,

After a discussion with my co worker, it appears that a support ticket was not opened.

I will follow up.

Apologies for the confusion.

Regards
Alf...