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  1. #1
    srm_dt is offline Junior Member
    Join Date
    Dec 2008
    Posts
    17

    Default Matrix column deletion error

    Hello there,
    One of my survey authors has presented me a weird issue. Fairly large survey (11 pages) - a matrix question has 5 columns: 4 open-ended text box columns and 1 drop down column. When I tried to delete one of the columns, then save the changes, Checkbox responds with "An error has occured - please contact the administrator". Between the 2 of us we have attempted this change many, many times. I even tried copying the question and deleting the offending column in the copy. No luck.

    Any ideas? Thanks.
    Steve Meisner

  2. #2
    pwiesner is offline Administrator
    Join Date
    Mar 2007
    Posts
    385

    Default

    To move forward on this issue we will need to know the underlying exception. If you navigate to Settings -> Exceptions do you see an entry that was created around the same time you experienced a problem? If so please respond with the exception details.

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