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Thread: Matrix column deletion error
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01-04-2010 10:51 AM #1
Junior Member
- Join Date
- Dec 2008
- Posts
- 17
Matrix column deletion error
Hello there,
One of my survey authors has presented me a weird issue. Fairly large survey (11 pages) - a matrix question has 5 columns: 4 open-ended text box columns and 1 drop down column. When I tried to delete one of the columns, then save the changes, Checkbox responds with "An error has occured - please contact the administrator". Between the 2 of us we have attempted this change many, many times. I even tried copying the question and deleting the offending column in the copy. No luck.
Any ideas? Thanks.
Steve Meisner
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01-04-2010 11:08 AM #2
Administrator
- Join Date
- Mar 2007
- Posts
- 385
To move forward on this issue we will need to know the underlying exception. If you navigate to Settings -> Exceptions do you see an entry that was created around the same time you experienced a problem? If so please respond with the exception details.


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