Empty Exception Log

[af64]

I've got an empty exception log that I know should have some entries in it. I've checked the path and the permissions on the file and everything appears to be set correctly. Anyone have any suggestions for what else might be the problem?

[pwiesner]

Occasionally we see issues writing to the the exception log if it has grown too large. The exception log is a plain text file. If you open the log do you see any entries? If so what is the date of the most recent entry?

To rule out the file size as the source of the issue I would suggest replacing the log file with an empty text file.

To rule out a permissions issue I would grant the Everyone group full control of the file.

To be sure that you are encountering an error that is logged to the exception log I would intentionally navigate to a survey that does not exist. A simple way to obtain a URL for this test is to remove a couple of characters from the end of real surveys activation URL.

[af64]

I had already replaced the file with a new empty one. I don't think it has ever worked since we migrated to the new server. I added Everyone to the permissions and it is still empty after attempting to access a non-existent survey per your suggestion.

Could it be a 64 bit issue? That has caused some other issues...

[pwiesner]

I do not believe it is a 64-bit issue. I am currently running Checkbox on windows 7 64-bit edition and do not experience this problem.

If you remove the log file all together do you encounter a different error message?

Do you encounter an error if you specify a new location for the log file?

[af64]

If I remove the file I get an error. Instead of telling me there are 0 entries it says Log file specified in Exception Handler File Sink configuration does not exist.
So it appears that the path I've specified is correct - it can find the file and read it. It just can't write to it. Read Only is NOT checked. 'Everyone' has read/write access. I've put in an official ticket on this as well but so far no one seems to have an answer. I've deleted and replaced the file multiple times over the past month and continually double check the permissions. I just tried changing ownership of the file - still doesn't work. I'm just about out of ideas.

[pwiesner]

If you are already working with the support team I will differ to them. At this point I think it is likely they will ask for backup of your installation so they can try and reproduce the issue locally.

[srm_dt]

If I remove the file I get an error. Instead of telling me there are 0 entries it says Log file specified in Exception Handler File Sink configuration does not exist.
So it appears that the path I've specified is correct - it can find the file and read it. It just can't write to it. Read Only is NOT checked. 'Everyone' has read/write access. I've put in an official ticket on this as well but so far no one seems to have an answer. I've deleted and replaced the file multiple times over the past month and continually double check the permissions. I just tried changing ownership of the file - still doesn't work. I'm just about out of ideas.

Hi there,
I contacted the (paid) support about this at the beginning of January. They advised to remove the ExceptionLog.txt file from the server, create a new, blank ExceptionLog.txt file and to ensure the Checkbox server has full ready/write control to the new file. Have you tried all 3 of these options?

Steve

[af64]

Yeah, I tried all that before I posted here and before I contacted support. Still no resolution.

[pwiesner]

I spoke with the support team about your issue. They informed me that your support ticket is currently awaiting reply from you.

In their last response they requested a back up of your installation so that they could attempt to reproduce the issue.