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  1. #1
    BMG Guest

    Default Survey incompatibility with browser?

    We recently purchased Checkbox 4.1 and attempted to send out our inaugural survey this past week. It seems to function fine in Firefox and Safari, for both Mac and PC, but NOT in IE, for either Mac OR PC. The problem is specifically that the user cannot submit their responses (by clicking "finish") or on a multiple page survey cannot go to the next page (by clicking "next"). I've racked my brains with regards to cookies, resetting browser preferences, etc, and tested it with multiple users across the country, both in and out of my network and I'm getting nowhere. Any feedback would be much much appreciated.

    Thank you.

  2. #2
    jfischer is offline Administrator
    Join Date
    Mar 2007
    Posts
    58

    Default

    Do you receive any error messages, or does the button just not do anything?
    John Fischer
    Prezza Technologies

    **This message post is provided with no warranties as to accuracy.

  3. #3
    BMG Guest

    Default

    Nope, no error messages or anything. Click, then nothing....no ticking time, attempts to load, anything. It just sits there.

    I'd be glad to provide a link to the survey in question if anyone would like to test it.

  4. #4
    jfischer is offline Administrator
    Join Date
    Mar 2007
    Posts
    58

    Default

    Yes, please provide the link.
    John Fischer
    Prezza Technologies

    **This message post is provided with no warranties as to accuracy.

  5. #5
    BMG Guest

    Default

    Aye Aye, Sir.

    It's been re-formatted so it's now all one page:
    http://dksurvey.goldsgym.com/Survey.aspx?


    As an aside, though I'm thrilled someone is available to help me over the weekend so I don't get fired on Monday, dang, you should really go home.
    Last edited by BMG; 06-09-2007 at 03:30 PM.

  6. #6
    jfischer is offline Administrator
    Join Date
    Mar 2007
    Posts
    58

    Default

    The entire link did not come through. Could you send it again?
    John Fischer
    Prezza Technologies

    **This message post is provided with no warranties as to accuracy.

  7. #7
    BMG Guest

    Default

    I've tried pasting it repeatedly (whole and in pieces) and it won't accept the full URL. Hmm.

    I'd be glad to email it to you.

  8. #8
    jfischer is offline Administrator
    Join Date
    Mar 2007
    Posts
    58

    Default

    Please email it to support@prezzatech.com then reply to this post to let me know it has been sent.
    John Fischer
    Prezza Technologies

    **This message post is provided with no warranties as to accuracy.

  9. #9
    BMG Guest

    Default

    Done. Sent a PM and an email.

  10. #10
    jfischer is offline Administrator
    Join Date
    Mar 2007
    Posts
    58

    Default

    I am not 100% positive, but I would be almost certain that the problem is because you have a form inside your Style template. The HTML that the survey software creates starts a form before the header, and ends it after the footer, so any other forms would cause issues. If you could remove the search form from your Style template, the survey should work in all browsers.
    John Fischer
    Prezza Technologies

    **This message post is provided with no warranties as to accuracy.

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