Checkbox Customer Support System

Checkbox Survey Solutions has recently tranisitioned to a new customer support system.  To help our customers navigate their way around, we have pulled together a brief training video which highlights key features, forums, and what information we need to best resolve any of your issues.

Click here to watch the video »

Checkbox Survey Solutions

Monday October 12th 2009

Checkbox Survey Solutions is today launching a new Customer Support system that will transform the way you access, submit, and view your online support tickets.  Our new site can be accessed as before and with your same login details, leading you to a new interface that will provide the latest Checkbox news, announcements, knowledgebase articles, solutions, and tips & tricks.

Our new support system is being introduced to help provide the best possible customer experience, making sure that you are able to view the status of current and past requests, share in the knowledge of other customer request solutions, and have the ability to upload and attach as many files as necessary to explain, and illustrate any issues you are having. 

For Checkbox Survey Solutions, the new support system will allow us to assign tickets between agents, set priorities, and categorize issues in a way that will allow us to update multiple tickets when a solution or update is presented.

Getting Started:

1. Go to the Checkbox Client Login Page
2. Login using your existing Email Address & Password
3. A new support ‘Home Page’ will appear detailing your Checkbox product, links to categorized forums, and the latest Checkbox news & announcements
4. Select ‘Submit a Request’ to enter a new ticket and attach necessary files
5. Select ‘Check your Existing Requests’ to view previous submissions & status

Please Note:  Any tickets that were ‘awaiting customer’ and have had no activity in the last 30 days have now been marked as ‘closed’ for the transition.  These tickets can be re-opened by the customer if necessary and can be found in the ‘Existing Requests’ tab.

We hope you find this new site easy-to-use, informative, and helpful in making the most of your Checkbox Survey software.

Checkbox Survey Solutions, Inc.

Whether you’re new to Checkbox or a seasoned user, our live weekly webinars are a wealth of information.

View our weekly webinar schedule here

Webinar Descriptions

Introduction to Checkbox Survey – Learn about Checkbox features such as email invitations, piping, conditions and multiple question types by building a live survey and email invitation.  Best for beginner users.

Checkbox Conditions & Piping – Learn appropriate uses of survey logic and get step-by-step instructions for answer piping, conditions and branching.  Best for intermediate to advanced users.

Checkbox Permissions & Invitations – Learn about security options such as password protection, invitation only, maximum survey response, invitation security and user group security.  Best for new to intermediate users.

Checkbox Style & Appearance – Learn how to use style templates and how to customize your survey with page numbers, custom buttons, branding, page layouts and many more.  Best for new to intermediate users.

Checkbox Reports – Learn about Checkbox chart styles, report filters and report permissions (writing, editing, viewing, etc) by walking through a sample survey and report set-up.  Beneficial for all users.

We look forward to showing you how to make the most of your Checkbox application.

Checkbox Survey Solutions is pleased to announce the “mini-release” of Checkbox version 4.6.4.  This latest version of Checkbox includes:

• Added database setting to control whether IP addresses are tracked for survey respondents.
• Resolved issue that caused occasional ViewState errors when moving between pages in a report
• Fixed issue that prevented group membership from being updated during import process when certain conditions were met
• Prevented error from occurring when option to split export file is chosen when export has fewer than 255 columns
• Made “Move Survey to Folder” dialogue window larger to accommodate large numbers of available folders.
• Added details to error messages on “Import User” wizard screens.

 The version 4.6.4 update is currently available for Server customers with valid support contracts by logging into the Checkbox customer area. 

Checkbox Survey Solutions is pleased to announce that is has signed up as a Platinum sponsor of the annual conference for the National Association of Government Webmasters. This year’s conference will be held on September 16-18 in Galveston, TX and will focus on education, training, and networking for local, regional, state, and federal government web professionals.

Checkbox is excited to be a part of this event and is looking forward to seeing some of our government customers at the conference, as well as making new connections. To learn more, visit http://www.nagw.org/index.php/annual-conference.

Checkbox Survey Solutions is pleased to announce the “mini-release” of Checkbox version 4.6.2.  This latest version of Checkbox includes many updates and fixes specifically requested by our customer base. We love to hear from you – keep the suggestions coming! Updates include:

• Answers to open-ended questions can now be included in Native SPSS and SPSS‐compatible CSV exports.
• Survey questions and option texts included as Variable and Value Labels in Native SPSS export.
• Improved export performance for large surveys and result sets by writing data to temporary file before download.
• Allows downloads of all parts of split response data export as a single .zip file. 

The version 4.6.2 update is currently available for server customers by logging into the Checkbox customer area. Online customers were updated on Saturday June 27, 2009.

In Checkbox 4.6 folders have been added to the Report Manager page.  Folders add an additional layer of security and as a result some reports may no longer be visible.  Please note that reports themselves have not been altered in any way.  To resolve this issue you will need to update folder Access Control Lists and grant Report Administrators the permissions to view the folder’s contents.

How to edit a folder’s ACL:

• Navigate to the Survey Manager
• Find the folder you would like to edit and open it.
• Click on the Security icon (it looks like a pad lock).
• a) If you would like to grant access to a specific user or group add them to the ACL and grant the “View Folders and Folder Contents” permission.
• b) If you would prefer that everyone is allowed to view the contents of the folder click the “Edit Default Policy” button and select the “View Folders and Folder Contents” permission.

Please be aware that on Saturday May 16th, Checkbox Survey Solutions will be upgrading all Online Hosted Accounts to Checkbox Survey version 4.6. 

Checkbox Survey Software will be unavailable between the hours of 8am and 12pm (EST) while the upgrade process is performed.

For a reminder of what’s new in 4.6, see original press release.

Checkbox v4.6 Press Release (Apr 2009).

If you have any questions or concerns surrounding this date, please contact Checkbox Support.

@Checkbox_Survey

Checkbox Survey is now on Twitter.  Come follow us for all the lastest news, features and top tips, helping you make the most of your Checkbox Survey application.  http://twitter.com/checkbox_survey

We will use Twitter to post regular updates on:

• Weekly Live Webinars
• New Training Videos
• Top Tips in Survey Creation
• Useful articles & events
• ‘Did you Know?’ – highlighting helpful Checkbox features that are too good for you to ignore.

We look forward to twittering with you!

http://twitter.com/checkbox_survey