Support Plans and Policies

View the full Terms of Support

SUPPORT FOR CHECKBOX ONLINE (included)

Support is available to all Checkbox Survey Online customers for the term of the hosting agreement. Support is included in the price of the Checkbox Online hosting fee and includes the following:

Free product updates
Unlimited phone support
Unlimited web-based support
Access to Community Forum & pre-recorded training videos

PLUS SUPPORT FOR CHECKBOX SERVER (optional - see pricing)

Plus support is renewed annually and includes:

Free product updates
4 phone support incidents
Unlimited web-based support
Access to Community Forum & pre-recorded training videos

PREMIUM SUPPORT FOR CHECKBOX SERVER (optional - see pricing)

Premium support is renewed annually and includes:

Free product updates
Unlimited phone support
Unlimited web-based support
Access to Community Forum & pre-recorded training videos

Overview
Open a Support Ticket
Phone Support
Support Plans
Support Terms
Checkbox Forums
Checkbox Knowledgebase
Request Activation
Post-Support Feedback