Checkbox Holiday Hours
Checkbox will be closed for sales and administration from December 25 through January 1.
During this time, online customer support will be open but response times may be slightly delayed due to holiday schedules. Phone support will be closed December 25 – January 1.
We wish all our customers a wonderful holiday season and a happy new year!
Checkbox Survey version 2017 Q4 Released
Checkbox version 2017 Q4 has been released to hosted and on-premises customers. Highlights include:
- New Max Diff Question Type
- New Max Diff Report Item
- New Word Cloud Report Item
- New Signature Survey Item
- Enhanced NPS Reporting
- Matrix Sum Total (continous sum) Enhancements
For full details, please see our Release Notes.
Checkbox Version 2017 Q4 Coming Soon
The next release of Checkbox Survey, version 2017 Q4, is due out December 5th for hosted customers. The release will be posted for on-premises customers the following week, barring any major issues.
Full release notes are pending, but here’s an overview of the major features enhancements included in this next version:
Checkbox Closed November 23-24
Checkbox will be closed November 23 & 24 in observance of Thanksgiving.
If you need to reach our sales team during this time, please email sales@checkbox.com and someone will get back to you as soon as possible.
If you have a support issue during this time, please enter a support ticket by:
Important Notice About Checkbox Support Aug 21 – 25
Due to an off-site employee meeting, Checkbox phone support will be closed August 21 – 25. During this time we ask that you please enter a support ticket with a detailed description of your issue and we will reply as soon as possible.
To access online support:
Checkbox Online (hosted) customers should log into their Checkbox Online account and click the Support link in the footer, which will
Security Update #2 Released for Version 2017 Q2
Security update #2 for version 2017 Q2 has been applied for Checkbox Online (hosted) customers and is now available for Checkbox Server (on-premises) customers.
If you have any questions about the update, please contact our support team. These security updates will also contain any minor bug fixes that can be included without the need for a full patch.
How to apply the update (Server customers only):
Security Update Released for Version 2017 Q2
A security update for version 2017 Q2 has been applied for Checkbox Online (hosted) customers and is now available for Checkbox Server (on-premises) customers.
If you have any questions about the update, please contact our support team. These security updates will also contain any minor bug fixes that can be included without the need for a full patch.
How to apply the update (Server customers only):
Checkbox Closed July 3-4
Checkbox will be closed July 3 &4 in observance of Independence Day.
If you need to reach our sales team during this time, please email sales@checkbox.com and someone will get back to you as soon as possible.
If you have a support issue during this time, please enter a support ticket by:
- clicking the Contact Support button in the footer of your application if you are a Checkbox Online (hosted) customer OR
Checkbox Closed Monday May 29th for Memorial Day
Checkbox will be closed Monday ay 29th in observance of Memorial Day. In addition, phone support will be closing at 12pm EDT on Friday May 26th.
If you need to reach our sales team during this time, please email sales@checkbox.com and someone will get back to you as soon as possible.
If you have a support issue during this time, please enter a support ticket by: