When’s the last time you heard someone say they love zooming in and out of their mobile phone or tablet in order to be able to read an email or online content? Wait, never? Yeah, me either. So why would you choose mobile survey software that forces your survey respondents to do exactly that?
Congratulations, you’ve taken the important first step of sending out a customer satisfaction survey to gather feedback on your products and services. You’ve thought out your questions really carefully, branded your survey, sent out survey invitations with reminders, and received some really good responses.
Now what? The biggest problem with customer satisfaction surveys doesn’t have anything to do with the surveys themselves, the questions you ask, or […]
Surveys and forms are increasingly being completed on mobile devices, which is why it’s important to choose a survey provider who can meet your mobile survey needs.
Technically, any Checkbox survey can be taken on a mobile device, but the availability of built-in mobile themes and the use of jQuery Mobile technology to detect and auto-scale surveys for mobile devices and browsers will allow you to create surveys and forms that […]
The survival of a business is dependent on happy customers. For this reason, customer satisfaction is something that needs to be checked up on regularly. But how soon after an interaction is it appropriate to send a customer satisfaction survey? When are customers more likely to take a survey? Is one survey enough? Timing is essential for ensuring good response rates on customer satisfaction surveys. Scroll down for a few […]
According to The International Telecommunication Union, 96% of the world’s population uses a mobile device. Ninety-six percent! With numbers like that, it’s not surprising that mobile surveys are quickly becoming the preferred method to gain real-time consumer insight into how your business is running.
The ability to collect feedback from customers anytime, anywhere, is one of the many perks of running a business […]
Understanding current and potential students is important for any academic institution who wants to remain competitive. Creating online academic surveys is a simple and cost-efficient way to access the wants and needs of your students. Online surveys for universities can be used to:
Assess Program Needs & Perform Cost-Benefit Analyses
Surveying current and future students is an easy way to determine if a […]
Response bias occurs when a respondent answers a question in a way they think you want them to. It can also be caused by question or response wording, layout or order. While there is no way to completely eliminate response bias, the survey creation tips below will at least help you minimize bias and gather more accurate and complete data.
Tip #1: Clear Language
When designing a survey, make sure […]
As summer approaches, the pressure is on for recent graduates to enter the world of the working. Not only are they scrambling to compete with peers, in today’s climate they are also going head-to-head with a more experienced workforce climbing out of recent unemployment status.
Hiring businesses and organizations are faced with their own challenges. While sorting through applications employers must find a balance between desired experience and realistic compensation, […]
Every year around this time, hundreds of spring cleaning tips and tricks start popping up across the Blogosphere. This year in particular I’m noticing a lot of helpful “how-to’s” about decluttering not only your physical world, but your digital one, as well.
I did a quick search for “spring cleaning” in my own cluttered inbox and I’m embarrassed to admit that I had search results showing up from 2008. I […]