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Checkbox Online Update to Version 2015 Q1

All Checkbox Online customers have been updated to the latest version, 2015 Q1, as of 9am EDT on March 25th. Checkbox Server customers should receive access to version Q1 sometime next week. Below is a summary of the features, enhancements and bug fixes available in 2015 Q1: New Features: System Admins can now set up […]

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Don’t just survey, survey with style!

Using font, color and design for better survey results Who says online surveys have to be blasé and bland? With the right online survey software tools, you can customize every square inch of your survey to keep respondents engaged to the very last check box. Design elements can make your surveys attractive, enticing and can […]

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FAQ: Why do I need to include an opt-out link & address in my survey invitation?

One of the most common questions we receive from customers is “Why is there an Unsubscribe link and mailing address in my survey invitation footer and how do I get rid of it?” The short answer is that this information is required by CAN-SPAM regulations, so we unfortunately can’t remove it for you. Continue reading […]

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Phone Support Closed Jan 27-28 Due to Blizzard

Due to the record amount of snow expected in Boston over the next couple of days and to ensure the safety of our employees, Checkbox offices will be closed Tuesday January 27th and Wednesday January 28th. Phone support will be closed during this time, but we will do our best to answer online support tickets […]

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5 Easy Ways to Improve Email Deliverability

A recent Experian Data Quality study reveals that 66 percent of companies have experienced email deliverability issues in the past 12 months. According to the report, email deliverability issues can disrupt customer communications, impact customer service and hurt your brand. Among the biggest contributors to email deliverability issues: poor sender reputation. It turns out that […]

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Guide to Editing Live Surveys

The following guide is also located in our Documentation section, but we’ve had a few questions come up lately about editing live surveys, so we figured it was time to post a refresher. If you are thinking about making edits to your survey while collecting responses, please review the guide below and contact us if […]

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Checkbox Holiday Hours

Checkbox will be closed December 25th for Christmas and January 1st for New Year’s. In addition, we will be closing at 12pm EST on December 24th and December 31st in order to give our employees more time to enjoy the holiday with family. If you have a support issue during this time, please enter a support […]

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Reminder: Checkbox 5.6 End of Life December 31

Checkbox will be retiring support for Checkbox Survey version 5.6 as of December 31, 2014. We strongly recommend that you update your application to our latest version in advance of this date in order to beat the rush for support at year-end. After December 31st, if you encounter any issues with version 5.6 (or any […]

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Latest Checkbox Update (2014 Q4) to be Released for Checkbox Online on Dec 16th

The latest Checkbox version, 2014 Q4, will be released to Checkbox Online (hosted) customers on Tuesday December 16th between 6am and 9am EST. A brief interruption in service of approximately 10 minutes per account may be experienced during this time. Version 2014 Q4 will be released to Server customers approximately one week after the hosted […]

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Checkbox Closed November 27th & 28th

Checkbox Survey Solutions will be closed Thursday, November 27th, and Friday, November 28th, in observance of Thanksgiving. If you have a support issue during this time, please enter a support ticket online and we will respond to your inquiry, based on the order in which it was received and the severity of the issue, when we return […]

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