Congratulations, you’ve taken the important first step of sending out a customer satisfaction survey to gather feedback on your products and services. You’ve thought out your questions really carefully, branded your survey, sent out survey invitations with reminders, and received some really good re
Surveys and forms are increasingly being completed on mobile devices, which is why it’s important to choose a survey provider who can meet your mobile survey needs.
Technically, any Checkbox survey can be taken on a mobile device, but the availability of built-in mobile themes and the use of jQuery Mobile technology to detect and auto-scale surveys for mobile devices and browsers will allow you to create surveys and forms that are truly optimized for phones and tablets.
Understanding your customers and how they process information is important to consider when building survey questions. It’s not enough to just ask the questions (of course, that’s a great start!). How you frame and format questions can affect the quality of respondents’ answers, as well as overall survey engagement and
The survival of a business is dependent on happy customers. For this reason, customer satisfaction is something that needs to be checked up on regularly. But how soon after an interaction is it appropriate to send a customer satisfaction survey? When are customers more likely to take a survey? Is one survey enough? Timing is essential for ensuring good response rates on customer satisfaction surveys. Scroll down for a few best practices on when to send your next survey:
Understanding current and potential students is important for any academic institution who wants to remain competitive. Creating online academic surveys is a simple and cost-efficient way to access the wants and needs of your students. Online surveys for universities can be used to:
Response bias occurs when a respondent answers a question in a way they think you want them to. It can also be caused by question or response wording, layout or order. While there is no way to completely eliminate response bias, the survey creation tips below will at least help you minimize bias and gather more accurate and complete data.
Tip #1: Clear Language
As summer approaches, the pressure is on for recent graduates to enter the world of the working. Not only are they scrambling to compete with peers, in today’s climate they are also going head-to-head with a more experienced workforce climbing out of recent unemployment status.
Hiring businesses and organizations are faced with their own challenges. While sorting through applications employers must find a balance between desired experience and realistic compensation, and with
Every year around this time, hundreds of spring cleaning tips and tricks start popping up across the Blogosphere. This year in particular I’m noticing a lot of helpful “how-to’s” about decluttering not only your physical world, but your digital one, as well.
I did a quick search for “spring cleaning” in my own cluttered inbox and I’m embarrassed to admit that I had search results showing up from 2008. I am officially an email hoarder. The clean-up doesn’t stop with email, eith