There’s been so much talk of ‘Customer Experience’ and ‘Voice of the Customer’ these last couple years that I feel like we’ve lost sight of an important fact – 100% customer satisfaction is a near impossible goal and one you shouldn’t necessarily strive for. Of course it’s good business practice, not to mention the right thing to do, to give your customers the best products, service, and experience possible. Customer experience drives customer ret
Congratulations, you’ve taken the important first step of sending out a customer satisfaction survey to gather feedback on your products and services. You’ve thought out your questions really carefully, branded your survey, sent out invitations with reminders, and received some really good responses.
We recently offered advice on a well known market research forum as to how you can increase the responses to a satisfaction survey in B2B context. This is information we offer to many of our clients on a daily basis and thought it would be useful to post and share with all our readers.
My older daughter started kindergarten this year, so it’s been a busy, exciting, and hectic couple of weeks for us. Unfortunately, part of what’s made this time so hectic is the mountain of paperwork we’ve had to fill out for the school office, the classroom, the school nurse, and the after-school program. Now, I understand why they need detailed medical forms, emergency forms, and dismissal permission forms. What I don’t understand is why I have had to fill out the exact same i
While many of our clients need to collect as many responses as possible, others need to set a hard limit on their responses counts. For a variety of reasons, they may need to cap responses in total or at the user or survey levels. Checkbox Survey’s ‘Response Limit’ feature allows survey editors to collect exactly the number of responses they need to build their reports or meet their particular survey guidelines.
It is very important that after you have collected survey responses that you are able to view and analyze the data to then take action on the results.
Checkbox’s reporting functionality allows you to easily generate and customize summary reports so you see the results that are important to you. Here we will show you how to incorporate “Other” responses into your reports summary.
by Shona Dawson
I thought I would share a personal survey experience that I encountered this morning. The survey I received had been issued by a very ‘reputable’ company after I had recently purchased a very ‘reputable’ product.
I understand fully the importance of feedback and therefore I am often happy to provide an insight into my experiences, in the hope that I am listened to and recommendations are acted upon.
Checkbox Survey’s reporting functionality features a 100% web based interface for creating reports and exporting data. Reports can be created using the Checkbox Survey Report Wizard, an existing report template, or a new, user-designed report. Once the report has been designed, users can analyze one or more survey items and present the results in a variety of formats such as pie charts, line and bar graphs, table summaries, and cross tabulations.
Every survey constructed in Checkbox has the ability to use Scoring, a powerful method for evaluating the results of a survey using a points system.
For example, the scoring system can be used to generate scored quizzes, to conduct an online exam, or to evaluate overall satisfaction in a survey by assigning point values to rating scales or other types of questions. Point values for a given response or survey can then be tallied and averaged as a quantitative measure of respo