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Guide to Customer Satisfaction Surveys

Importance of Customer Feedback Surveys:  Customer experience is especially critical in the digital age. Technology allows customers to share their experiences and opinions with a vast audience through online reviews, social media posts, and other di

The Best Customer Satisfaction and Feedback Survey Software

In today’s hyper-connected online environment, the ancient adage “the customer is always right” has a new and more significant meaning.  More than half of global internet users between 25 and 35 report posting online reviews of a product or company.

How to Process and Analyze Customer Feedback

Customer feedback is a gift. While many people like giving feedback and welcome the opportunity to connect with their favorite brands, they are driven by their own goals and deadlines, so they are not obligated to complete a survey or fill out their

Customer Satisfaction Surveys: Best Practices and Helpful Tips

Measuring customer satisfaction is the best way to understand the buyer experience, allowing businesses to produce repeat buyers and entice new buyers. As a result, many companies prioritize customer feedback like never before, attaching customer sat

The Most Important Customer Satisfaction Survey Questions

Everyone wants happy customers. After all, customer satisfaction is essential for keeping existing customers coming back for more, and it's the best way to attract potential customers to your front door or online store.  Therefore, it shouldn’t be su

How to Collect Customer Feedback

Collecting, analyzing, and responding to customer feedback is the secret to building and maintaining agile, responsible companies. However, collecting customer feedback can be challenging, especially when all businesses – from fast food restaurants t

8 Tips for Maximizing Survey Response Rates

You’ve designed your survey and you’re ready to share it with your respondents. But how do you break through today’s information overload and convert those potential respondents into completed responses? This best practice guide offers several tips o

September 21, 2020|Checkbox Blog, Checkbox News, Checkbox Tips & How-To's|

Using Reports to Get the Most from Your Survey Data

Getting the most value out of your survey results means being able to report intelligently on the responses you have collected. Yet reporting on survey data in a meaningful way across business units and with stakeholders internally and externally

Using Type, Color and Design for Better Survey Results

Who says online surveys have to be blasé and bland? With the right online survey software tools, you can customize every square inch of your survey to keep respondents engaged to the very last check box. Design elements can make your surveys attra