If your account is already on version 7 or you have already scheduled your upgrade or contacted us to defer your upgrade, please disregard this notice.
Checkbox 7 Upgrade Deadline is December 6
December 6, 2020 is the deadline for hosted accounts to upgrade to version 7, which was released in May 2019. All accounts that have not previously upgraded or contacted us to defer their upgrade date will be automatically upgraded on December 6 between 7-9am EST.
What to expect regarding the upgrade
Downtime and notice:
Remaining version 6 hosted accounts will be upgraded December 6 between 7-9am EST. Your account and surveys will not be accessible while they are being upgraded – admin users and survey takers will see a maintenance notice if they try to access the account during the upgrade. The upgrade generally only take a couple of minutes, but it’s possible that large accounts/databases may experience downtime of up to thirty minutes during this 2-hour window.
You will be notified by email when your upgrade is complete. We recommend that you log into your account as soon as possible and test your surveys. Please notify support immediately if you encounter any issues.
What will be upgraded:
All users will also be able to log in with their existing credentials, but your login URL will change. Customers will log in at the following URLs once the upgrade is complete:
- US accounts – https://app.checkbox.com
- Canada accounts – https://app.checkbox.ca
- EU accounts: https://app.ckbxeu.com
You will need your current account name/subdomain, username and password to login. If you aren’t sure of your current account name/subdomain, please enter a support ticket and we’d be happy to provide that information.
Your survey URLs will remain unchanged from your version 6 account.
Changes to features/functionality:
There are some changes to Checkbox 7 that you need to be aware of before upgrading – please carefully read about those changes here.
Prior to upgrading
Remove scheduled invitations:
Prior to your chosen upgrade date, you will need to ensure that you do not have any email invitations or reminders scheduled on or after your upgrade date. You may save a draft of your invitation and then schedule it once you are upgraded. Any invitations or reminders that are scheduled on or after your upgrade date will cause an error and will need to be re-created if you do not remove them prior to the upgrade.
Sign up for a trial:
We also highly recommend that you sign up for a free trial of Checkbox 7 prior to the upgrade in order to become familiar with the interface and new features. You can find version 7 documentation here to help familiarize you with the new interface.
If you have any questions, please feel free to contact our support team by clicking the Support link in your current Checkbox account.