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Company News

FAQ: Why do I need to include an opt-out link & address in my survey invitation?

One of the most common questions we receive from customers is “Why is there an Unsubscribe link and mailing address in my survey invitation footer and how do I get rid of it?” The short answer is that this information is required by CAN-SPAM regulations, so we unfortunately can’t remove it for you. Continue reading […]

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5 Easy Ways to Improve Email Deliverability

A recent Experian Data Quality study reveals that 66 percent of companies have experienced email deliverability issues in the past 12 months. According to the report, email deliverability issues can disrupt customer communications, impact customer service and hurt your brand. Among the biggest contributors to email deliverability issues: poor sender reputation. It turns out that […]

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Guide to Editing Live Surveys

The following guide is also located in our Documentation section, but we’ve had a few questions come up lately about editing live surveys, so we figured it was time to post a refresher. If you are thinking about making edits to your survey while collecting responses, please review the guide below and contact us if […]

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Checkbox Holiday Hours

Checkbox will be closed December 25th for Christmas and January 1st for New Year’s. In addition, we will be closing at 12pm EST on December 24th and December 31st in order to give our employees more time to enjoy the holiday with family. If you have a support issue during this time, please enter a support […]

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Latest Checkbox Update (2014 Q4) to be Released for Checkbox Online on Dec 16th

The latest Checkbox version, 2014 Q4, will be released to Checkbox Online (hosted) customers on Tuesday December 16th between 6am and 9am EST. A brief interruption in service of approximately 10 minutes per account may be experienced during this time. Version 2014 Q4 will be released to Server customers approximately one week after the hosted […]

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