Understanding your customers and how they process information is important to consider when building survey questions. It’s not enough to just ask the questions (of course, that’s a great start!). How you frame and format questions can affect the quality of respondents’ answers, as well as overall survey engagement and response rates. Checkbox Survey software offers a number of question formats and intuitive editing tools to […]
Last week we had a website visitor ask about this capability via live chat. The question was whether or not you can add a “skip to end” button to surveys that allows respondents to jump to the end of a survey without completing the remaining pages.
We loved this question, because the solution is a great example of how standard Checkbox items and logic can be used in unconventional ways […]
For those of you taking advantage of Checkbox’s many email features, such as the Invitations Manager and email alerts/responses, we are very excited to announce a significant improvement on the way we handle email within the application. We have replaced our existing internal mail server with SendGrid, a cloud-based mail service that has already vastly improved delivery rates, quadrupled email send speed, and […]
This topic came up during a recent Checkbox Survey webinar and I thought I’d address it here for all to see. To further customize the look of your survey you may want to change the line spacing of your question or message text from the default, which is 1pt spacing, to something larger like 1.5pt or 2pt. This can be done in the question editor using […]
Whether you deploy your surveys via Checkbox’s Invitations Manager or by personal email, the goal is the get your emails opened and your surveys completed. After putting in the time and effort to create a top-notch survey, the last thing you want is for potential respondents to miss your email invitation due to spam blockers and lousy subject lines. If you think your surveys aren’t getting […]
Oftentimes, by comparing two or more survey question responses you can uncover additional information or determine important outliers that would otherwise go undetected in an initial survey report. For example, say we were at a train station and randomly selected 30 passengers to answer the following questions:
Question #1: What is your age?
Question #2: Do you own a home?
A new Case Study was posted to the Checkbox website today. This client success story tells the tale of BBK Worldwide, a global leader in patient recruitment, and their quest for the perfect survey tool.
With BBK’s ever-expanding role in patient recruitment solutions, surveying has become instrumental to their ability to offer a full range of services to their clients. BBK’s […]
Training has always been a central part of the product offering here at Checkbox Survey and we have more than welcomed the positive feedback it has generated. Based on this feedback we are currently offering some fantastic year-end deals that will see every new and existing customer making the most of their Checkbox Survey purchase.
We provide training sessions online (webex meetings) that can last anywhere between 1 and 4 hours, to full day training courses held […]
We have always encouraged our survey software users to open their surveys with a solid introductory message.
This message should explain to your respondents:
- The goal/objective of your survey,
- What you will do with the results,
- How long the survey will take, and
- Any additional instructions necessary for the respondent to complete the survey.
If your survey is longer than 5 pages and requires some thought by the respondent, it is advised that you set your […]
Congratulations, you’ve taken the important first step of sending out a customer satisfaction survey to gather feedback on your products and services. You’ve thought out your questions really carefully, branded your survey, sent out invitations with reminders, and received some really good responses.
Now what? The biggest problem with customer satisfaction surveys doesn’t have anything to do with the surveys themselves, the questions you ask, or the survey tool you use. […]