Understanding your customers and how they process information is important to consider when building survey questions. It’s not enough to just ask the questions (of course, that’s a great start!). How you frame and format questions can affect the quality of respondents’ answers, as well as overall survey engagement and response rates. Checkbox Survey software offers a number of question formats and intuitive editing tools to […]
Oftentimes, by comparing two or more survey question responses you can uncover additional information or determine important outliers that would otherwise go undetected in an initial survey report. For example, say we were at a train station and randomly selected 30 passengers to answer the following questions:
Question #1: What is your age?
Question #2: Do you own a home?
A new Case Study was posted to the Checkbox website today. This client success story tells the tale of BBK Worldwide, a global leader in patient recruitment, and their quest for the perfect survey tool.
With BBK’s ever-expanding role in patient recruitment solutions, surveying has become instrumental to their ability to offer a full range of services to their clients. BBK’s […]
Have you ever received a telemarketing call at work where the caller is looking for a “decision maker”? Every company has one, no matter the size. If that person is you, great! If that person’s not you, better! The fact is, it’s getting harder and harder to make business decisions nowadays with the ever-increasing technology choices available to us. This is a blessing and a curse for the decision makers […]
Checkbox Survey has added more Free Live Webinars to their weekly schedule.
Checkbox Survey webinars are a great introduction to the survey software application and its unique features and functionality. Not only will you be given a demonstration of how easy and friendly the product is to use, but you will also learn the top tips and tricks for deploying your online surveys.
Benefits of attending a free Checkbox Survey webinar:
- It’s FREE!!!!
- Attend a general […]
by Carolyn Craven
I recently attended a speaking engagement with Tony Hsieh, CEO of Zappos, and am currently reading his book “Delivering Happiness.” I’ve been a follower of Tony’s for some time now and think he has a lot of brilliant things to say, but there was one message from his talk that really resonated with me.
As anyone who has had experience with Zappos knows, outstanding customer service is what Zappos hangs […]
by Carolyn Craven
I just came across this site the other day, AskYourTargetMarket.com – it’s basically a one-stop shop for companies looking to do small-scale market research. You can set the parameters of your target demographic, create a simple survey, and get results from their panelists within a couple hours to a couple days. I know there are other sites out there like this, but I was really impressed by AskYourTargetMarket’s […]
by Carolyn Craven
I was reading Yelp last week, looking for restaurant recommendations while on vacation in southern California, when I came across this one place that looked promising and had a pretty decent number of four and five star reviews. Of course, my eyes immediately jumped to the one and two star reviews because I naturally wanted to know what the complaints were. This one guy totally slammed the place; […]
When most people think of online surveys, customer satisfaction or employee feedback surveys often come to mind. But there are so many other creative and fantastic uses of online survey tools. Here at Checkbox, we all love talking to customers and learning about some of the unique ways they use our software. It seems every time I turn […]
There’s been so much talk of ‘Customer Experience’ and ‘Voice of the Customer’ these last couple years that I feel like we’ve lost sight of an important fact – 100% customer satisfaction is a near impossible goal and one you shouldn’t necessarily strive for. Of course it’s good business practice, not to mention the right thing to do, to give your customers the best products, service, and experience […]