SaaS vs. On-Prem Survey Tool: Which is Right for You


In this article, we'll show you how to choose the right survey solution and whether you should go with SaaS or On-prem.

As you consider survey tools, you’ll need to know which model is right for you. Not all survey platforms offer both SaaS and on-premise (self-hosted) solutions. There are a few key differences with each model you should consider before selecting a provider.

SaaS Survey Tool

SaaS vs. On-Prem

SaaS and on-premises software are two common options for managing your survey tool of choice. With a SaaS survey tool, you pay for a monthly or annual subscription to access the solution.

In an on-premises model, you install software onto your servers, maintaining complete control. Each option has its benefits and drawbacks to consider.

Benefits of a SaaS Survey Tool

In general, a SaaS survey tool is great for small teams without strict data access policies. For example, if you’re just getting started with surveys and aren’t sure how frequently you’ll conduct them, SaaS may be perfect.

There are a few key benefits of creating surveys on a SaaS survey tool instead of an on-premise solution.

  • Get started quickly. With a SaaS solution, you can typically get started faster as there is less configuration required.
  • Minimize IT intervention. A SaaS survey solution requires less IT support than an on-premise solution. Typically, SaaS tools are easily accessible from any web browser. 
  • Subscription flexibility. Instead of committing to one plan for the foreseeable future, SaaS provides subscription flexibility, allowing you to scale up or down depending on your needs.
  • Data back-up and security. Leverage the established data backup and security solutions of the SaaS provider to ensure you’re protected.
  • Easier integration with other systems. Often, SaaS survey solutions come armed with integrations designed to make your survey experience easier. With these tools, you can integrate your existing systems, like your CMS, CRM, email provider, and more, right into your survey tool.
  • Predictable costs. With a SaaS subscription, your ongoing costs are predictable. Knowing exactly how much you’ll pay for your survey solution for the foreseeable future can help with financial planning and calculating your ROI.

Benefits of an On-Prem Survey Tool

An on-premises survey tool is preferable for businesses with strict data access policies and an IT team that can support software updates. If you know you’ll conduct regular surveys, an on-prem survey tool may help you save big over time.

  • Full control over your data. Leveraging an on-premises survey solution gives you complete access to and control over your data. Know exactly where survey data is stored and who has access to it at all times. For healthcare and medical companies running Patient Satisfaction Surveys, data privacy is of the utmost importance.
  • Control software update schedules. An on-premises software lets you maintain full control over software update schedules. Choose when to update your survey software to avoid unwanted outages or other issues.
  • Customization flexibility. With an on-premise survey software, you have more flexibility to customize the tool. Adjust where your data is stored, how often it’s backed up, how your surveys appear to users, and more.

SaaS vs. On-Prem Which is Right for You?

Still not sure which is right for your business? Ask yourself the following questions.

  1. Do you require full control over your data?
  2. Do you have an established IT team?
  3. Are you hoping to control software updates and maintain customization flexibility?
  4. Do you anticipate running surveys regularly?

If you answered yes to the previous questions, an on-premises survey tool is likely best for your organization. If not, a SaaS survey tool will suit your needs well.

Checkbox Gives You Options

Selecting a self-hosted (on-premise) vs. SaaS depends on your team, industry, and data security needs. Here you find more information about our flexible hosting options.

Checkbox allows you to manage your survey system how you prefer, with SaaS and on-prem options.

Learn more about how Checkbox can take your surveys to the next level.

December 30, 2022
Subscribe to Our Newsletter
Subscribe to Checkbox and get the latest survey news.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Run surveys. Get insights.
Free plan, no time limit
Set up in minutes
No credit card required
Free trial

Get a comprehensive overview in our live demo

Checkbox develops affordable, feature-rich survey software for organizations, teams, and individuals