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Guide to Customer Satisfaction Surveys

Importance of Customer Feedback Surveys:  Customer experience is especially critical in the digital age. Technology allows customers to share their experiences and opinions with a vast audience through online reviews, social media posts, and other di

The Best Customer Satisfaction and Feedback Survey Software

In today’s hyper-connected online environment, the ancient adage “the customer is always right” has a new and more significant meaning.  More than half of global internet users between 25 and 35 report posting online reviews of a product or company.

How to Process and Analyze Customer Feedback

Customer feedback is a gift. While many people like giving feedback and welcome the opportunity to connect with their favorite brands, they are driven by their own goals and deadlines, so they are not obligated to complete a survey or fill out their

Customer Satisfaction Surveys: Best Practices and Helpful Tips

Measuring customer satisfaction is the best way to understand the buyer experience, allowing businesses to produce repeat buyers and entice new buyers. As a result, many companies prioritize customer feedback like never before, attaching customer sat

The Most Important Customer Satisfaction Survey Questions

Everyone wants happy customers. After all, customer satisfaction is essential for keeping existing customers coming back for more, and it's the best way to attract potential customers to your front door or online store.  Therefore, it shouldn’t be su

How to Collect Customer Feedback

Collecting, analyzing, and responding to customer feedback is the secret to building and maintaining agile, responsible companies. However, collecting customer feedback can be challenging, especially when all businesses – from fast food restaurants t

Why Customer Feedback is Important For Your Business

Happy customers define thriving companies. For many businesses, it’s a differentiating factor, separating flourishing companies from their lackluster competition.  In the digital age, customer experience is especially critical. Technology allows cust

August 9, 2022|Checkbox Blog|

[Legacy] Checkbox Version 6 Security Announcement

Summary:  Checkbox Survey, Inc. has recently been made aware of a security vulnerability that affects certain legacy Checkbox 6 versions released between 2015 and 2018 (see below for exact versions). The affected versions of Checkbox Survey are end o

August 6, 2021|Checkbox News, On-Premises Survey Software|

Checkbox 6 End of Life Announcement

We periodically make changes to our supported versions and hardware in order to provide you with the best level of support and performance that we can offer. As of July 1, 2021, we will no longer be providing support for Checkbox Version 6 (including

January 6, 2021|Checkbox Blog, Checkbox News|

All Checkbox 6 Hosted Accounts to be Upgraded Dec 6

If your account is already on version 7 or you have already scheduled your upgrade or contacted us to defer your upgrade, please disregard this notice. Checkbox 7 Upgrade Deadline is December 6 December 6, 2020 is the deadline for hosted accounts to

November 19, 2020|Checkbox News|