Connect with your customers
Collect customer feedback across a variety of digital channels, including mobile apps, email and websites.
Analyze data from every customer touchpoint thanks to Checkbox’s omnichannel feedback collection.
Understand customer behavior and your brand
Get unique customer insights into your service quality and brand perception that you can only get from customers who use your products.
Tap into the voice of the customer to understand how to elevate your business and services with customer research surveys.
Map your customer journey
Identify trends and areas where the customer journey can be improved by analyzing customer feedback from your Checkbox surveys.
Optimize the entire customer experience from first touch to loyal advocate, using Checkbox to collect and analyze customer data and understand your customers.
Convert customer feedback into insights
Access our dynamic analytics and machine learning tools to enable and automate sentiment analysis of your customer data.
Process unstructured data and unstructured feedback to capture deep insights from survey responses.
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Checkbox's voice of the customer tools
Scale your survey solution with our cost-effective options
Unlike many other enterprise survey platforms, Checkbox charges users a one-off annual fee – there are no credits or hidden costs.
Create as many questionnaires as you need and survey as many people as you want with our scalable survey software for enterprise teams.
Handle thousands or even millions of responses without performance issues thanks to our self-hosted solution.
The best features of enterprise survey software
When selecting the best enterprise survey platform for your business, look for solutions with the following features:
- A variety of deployment options, included private cloud and on-premises
- Extensive customization, own-brand and white-labeling options as well as a simple survey creation tool.
- Expert technical and engineering support to help you get the most out of your solution.
- Powerful security features, such as single sign-on and dynamic user profiles.
- Insightful reporting and analytics features that provide you with the data you need to drive positive change.
Choose the deployment option that works for you
The best market research platform is one that serves the needs of its users. We provide customers with the Checkbox hosting option to suit their use case, industry, market size and individual requirements:
- On-premises: Have full control of your data with our market-leading on-premises survey platform, so any actionable intelligence you gather is yours and yours alone.
- Cloud: Set up a powerful online market research platform to run as many online surveys as you want, with no credits to worry about.
- White-label software: Fully personalize your experience and build the best market research tool for your business with our white-label survey solution.
Whichever deployment solution you choose, Checkbox's lack of survey or respondent limits means you can gather comprehensive insights on consumer behavior, customer sentiment, purchase behavior, brand perceptions and more.
Check out our pricing page for more details.
The benefits of employee engagement surveys
You can do more than send out employee performance reviews and pulse surveys with a tool like Checkbox.
Improve employee engagement
Increase engagement with employees by asking questions about their perceived impact at your company to get actionable data. Enhancing employee engagement is the first step to getting robust analytics on your workforce.
Enhance employee satisfaction
By understanding the employee experience at your organization, you can make changes based on these detailed insights that solidify a positive workplace culture.
Accelerate employee development
When employees learn new skills and expand their talent level, it opens up new opportunities for company growth. Act on real-time feedback shared by team members who don't have time to develop.
Strengthen workplace culture
HR leaders know that a strong culture is a vital part of a healthy business. Addressing issues in the employee experience at your business starts with accurate data.
Boost employee retention
Understanding expectations when it comes to employee development, satisfaction and compensation will help you retain your top talent.
Understand team dynamics
Identify blind spots in your leadership's understanding of how teams work together. Break down silos and drive change with regular feedback on how employees interact with their managers and colleagues.
Curious about Checkbox?
Discover how Checkbox's voice of the customer software can meet your needs and help improve your customer satisfaction. Request a no-obligation, personalized demonstration and experience the full potential of our VoC tools.
FAQ
The Voice of the Customer (VoC) is the process of collecting and analyzing customer feedback to gain valuable customer insights into their needs and expectations.
Understanding the voice of the customer allows businesses to analyze customer data, identify pain points, improve customer satisfaction, boost customer engagement, map out the customer journey, assess customer sentiment, and build products and services that resonate with their audience.
Effective VoC programs rely on a variety of VoC tools – including survey tools like Checkbox, customer journey mapping tools, and social media monitoring platforms – to collect customer feedback from multiple touchpoints.
By analyzing customer feedback and customer sentiment, companies can uncover trends and make informed decisions that enhance the overall customer experience.
Leveraging these insights not only helps with customer experience management but also increases loyalty and drives long-term business growth.
Learn more in our guide on how to build an effective voice of the customer program.
Implementing the right VoC software is essential for any organization looking to build a robust voice of the customer program. Start by selecting a VoC tool or platform that aligns with your business needs and integrates smoothly with existing systems, so you can analyze customer support interactions alongside online surveys.
By choosing scalable, user-friendly software that fits into your current workflow, you can maximize the impact of your VoC program and drive continuous improvement.
Checkbox provides predictive analytics tools that help you identify trends in customer sentiment, harness natural language processing to monitor customer needs, measure net promoter scores, and understand customer retention rates.