How Data is Collected & Used
Data from Order & Contact Forms
When you purchase our products or services online, we collect your contact and payment information (such as name, postal address, email address, and credit card number). We use the information collected from our order forms to create and update your account, verify your identity, authorize payments, and to send you a confirmation of your payment. We will share your credit card information via a secure Internet connection with our third party credit card processing vendor for the sole purpose of processing your order or refund.
When you fill out a form on our website, we store the information you provide to us, such as your name, email address, phone number, and contact message. Following the collection of your data using a website form, we may also use marketing or analytics tools to subsequently track certain purchasing and browsing activities, such as website pages visited, time spent on pages, and marketing emails opened or clicked.
Data collected from our website forms and our marketing tools may be used to periodically send marketing notices, product updates, or company news notices to that email address. You may opt-out of receiving these emails at any time by following the Unsubscribe link located in the footer of these emails or by contacting us via email at email@example.com. We will process your request as soon as possible. We may also use this data in aggregate to improve our overall website performance and product/service offerings.
At no time will we sell or otherwise transfer any of your data to any non-agent third party.
Data from Surveys and Other Checkbox Hosted Account Use
At no time will we sell or otherwise transfer any data from your Checkbox account to any non-agent third party.
Data from Log Files
As is true of most websites, we gather certain information from our website and Checkbox hosted account sites automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to monitor system performance, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set cookies when you visit the Checkbox website, use our Checkbox hosted application, and take a Checkbox survey. Cookies are used to:
Identify whether a user is logged in, for security purposes, and to allow the use of software features
Allow us to see how visitors use our site (these may be third party cookies like Google Analytics or Google Adwords)
Identify a unique survey response when you are a respondent taking a survey
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as online surveys, will be limited.
Data Retention & Deletion
We retain data collected through our website or other marketing or analytics tools for as long as is required to provide services to our customers and users, as well as to fulfill our applicable legal obligations.
We retain data that is collected through our Checkbox hosted service as long as the account remains active and in good standing, unless that data is deleted by the account administrator or unless the account administrator requests that we delete the data, in accordance with applicable law. We permanently delete data from terminated accounts sixty (60) days following termination, unless earlier deletion is requested by the account administrator in writing.
Requesting/Updating/Deleting Your Information
Individuals whose data has been collected using a Checkbox Survey or imported into Checkbox should contact the administrator of that Checkbox account regarding requests to access, change or delete that data.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When data collected from our website or Checkbox hosted account sites is transmitted, we encrypt that transmission using TLS. Additional security and encryption features may also be enabled on your Checkbox hosted account. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
EU-US and Swiss-US Privacy Shield
We have further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
As a last resort and under certain limited and prescribed circumstances and conditions, you have the right to invoke a “last resort” binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your personal information.
In particular, we will maintain compliance with the Privacy Shield principles by adhering to the following practices:
Accountability for Onward Transfer
If we transfer your personal information to another country, we may remain liable and will take appropriate measures to protect your privacy and the personal information we transfer.
Data Integrity and Purpose Limitation
We’ll collect only as much personal information as we need for specific and identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the personal information in our records is accurate.
Recourse, Enforcement, and Liability
We are aware of and committed to meeting our obligations under the General Data Protection Regulation (GDPR), which is in effect as of May 25, 2018. Please review our statement on GDPR for specific information regarding our features and data policies as they related to GDPR.
We strive to maintain data security and confidentiality policies in compliance with HIPAA regulations for all of our Checkbox Online customers. However, certain HIPAA-required security measures are only available with our dedicated Team and Enterprise plans. If you are transmitting or storing personal health information (PHI), you must notify us and follow certain HIPAA compliance procedures, including signing a business associate agreement (BAA) with us and ensuring that certain features such as password lockout restrictions and data encryption are available on your account and enabled.
For more information on HIPAA compliance, please contact our sales team at firstname.lastname@example.org.
Only persons who are age 18 or older have permission to access our services or use our products. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your minor children have provided us with such information, please contact us. If we become aware that we have collected personally identifiable information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our service and records.
Mailing Address: Checkbox Survey, Inc. 44 Pleasant St., Ste. 110, Watertown, MA 02472 USA