February 8, 2019|Getting Started|

I. Sign in to Your Account

  • Go to https://app.checkbox.com (on-premises customers should go to the login page given to them by their Checkbox admin)
  • Enter your Checkbox account subdomain, which may be your company name or some other unique identifier. If you aren’t sure of your subdomain, email us at support@checkbox.com.
  • Enter your username and password. Use the password reset link if you need help.


Checkbox Survey Sign in


II. Create Your First Survey


1. Create a blank survey

  • From the main Surveys area, click the Create Survey button.

Create Survey


2. Fill out your survey’s info

  • Name your survey
  • Enter what you’d like to appear at the end of your custom survey URL. In this example, our custom link would be https://mycompany.checkboxonline.com/newsurvey.
  • Select an existing folder to save your survey in (optional).
  • Select an existing style template to apply to your survey. You can use one of the templates included with your Checkbox account or create your own in the Styles area.


Survey name and info


3. Add a survey question to Page 1

  • Your new survey has been created with a single blank survey page and a Completion page, which is where your thank you message will go.
  • Under Page 1, click the Add Survey Question button
  • Choose the Question Type you’d like to add. If you aren’t sure, you can find some descriptions and examples here.

Add a survey question


4. Customize your question

  • Enter your question text and optional subtext.
  • Enter your answer choices, hitting enter or clicking the Add Choice button to add more options.
  • Enable options under Behavior to make your question required, randomize your answer choices, or allow users to enter their own “other” option.
  • Change your question layout under Appearance.


Customize your survey question


5. Add survey logic (optional)

  • Add Conditions to your question if you’d like to only show them based on how someone answers a previous question, or based on something about the user or the survey response.
  • Add Conditions or Branching to your page if you want to hide the whole page based on conditions or skip a respondent over certain pages.
  • For more information on survey logic, see our Conditions and Branching Guide.

Add survey logic

Add additional survey pages (optional)

  • Add additional pages using the Add New Page button.
  • To change the order of pages you can drag and drop them into place.

Add more pages

7. Customize your Completion Page (optional)

  • Your Completion Page comes with a basic thank you message, “Thank you for taking the survey.” Click the edit icon to change the message.
  • You can add multiple messages and add logic rules to each so respondents see custom messages based on their survey answer(s) or user profile(s).
  • You can also add action items such as custom emails or emails that include the full survey response under Add Action Item.

Custom survey completion page


III. Survey Appearance and Settings

Checkbox includes a number of different survey configuration options in the Settings area. Some you may use often, others infrequently or not at all.

We encourage you to test out the different settings but contact support if you have any questions about them prior to sending out your survey.


1. Survey Style & Appearance

  • Click Settings -> Style to apply or change your survey’s style template. This will change the color scheme, background images, and default fonts.
  • You can create your own custom Style templates, which can include your own logo/branding, in the main Styles ares. For more information, see our Branding Guide.
  • Click Settings -> Appearance to adjust other settings such as adding page numbers, questions numbers, a progress bar, and more. Feel free to test out these settings until your survey looks just right.

Other Survey Settings

  • Use Respondent Settings to set the Privacy Level of your survey and other respondent-level permissions.
  • Use Response Limits to set a start or end date of your survey, or response quotas.
  • Use Language/Translation to set your survey up in multiple languages (not available on trials or Basic plans)
  • Use Customize Text to customize the validation/error message and button text on your survey.
  • Use Admin Permissions to share your survey with other admin users on your account.
  • Use Advanced to add survey-wide JavaScript or CSS to your survey (not available on trials or Basic plans).


IV. Share/distribute your Survey

Checkbox allows you to share your survey via email, as a public link, embedded in a website, or on social media. You can choose one or more of the options below to share your survey.

1. Activate your survey

  • Before you share/distribute your survey, make sure you activate it using the dropdown option to the right of your survey title.
  • If your survey is in Draft or Archive mode, you’ll see a warning when you go to the Share tab.

Activate Your Survey

2. Share via Email

  • Checkbox Invitations allows you to schedule survey email invitations, track respondents, and schedule/send follow up reminders automatically.
  • Under Share, click the Create Invitation button and follow the prompts on the Message, Recipients, and Schedule tabs to set up and send your email invitation through Checkbox. See our Email Invitation Guide for more details.
  • **Note that when sending your survey by Checkbox email invitation, it’s generally recommended to set your survey Privacy Level to Invitation Only under Settings -> Respondent Settings.

Survey Email Invitation


3. Share via link

  • Under Share, copy either the Default URL or Custom URL (these are interchangeable).
  • Paste to share on your website, on social media sites, using your own email, etc.
  • **Note that in order for everyone to be able to access your survey link, you will want to set your survey Privacy to Public under Settings -> Respondent Settings.

4. Share by embedding on your website

  • Under Share, copy the Embed iframe code.
  • Paste the iframe code into the raw HTML of any page on your website or intranet site, or in a website pop-up
  • **Note that in order for everyone to be able to access your survey link, you will want to set your survey Privacy to Public under Settings -> Respondent Settings.

5. Share via Social Media

  • Under Share, choose the Social Media site you’d like to share your survey on.
  • **Note that in order for everyone to be able to access your survey link, you will want to set your survey Privacy to Public under Settings -> Respondent Settings.

Share your survey via social media


V. View/Export Responses and Run Reports

1. View or Export Responses (your raw survey data)

  • Go to the Responses tab of your survey to view and edit individual responses. Use the Complete/Incomplete/Test filter options to control which responses appear for you.
  • Click the Export icon to export your response data.
    • The Export Responses option will allow you to choose to export to .csv or .sav, and choose what information to export.
    • Quick Export is a one-click response export based on the defaults you set up in your System Settings.

Export Survey Responses


2. Create Summary Reports (Charts and Graphs)

  • Go to the main Dashboards menu to create new reports.
    • Click Create Dashboard
    • Click Add a New Page then Add Dashboard Item
    • Choose your dashboard item options 1) Name (optional), 2) Chart Type, 3) Survey and Question Source, 4) Report Filter (optional), and 5) Size
    • Click Add


3. Run Summary Reports (Charts and Graphs)

  • You can run your report from within the main Dashboards area by going to the Overview tab on your Dashboard
  • You can also go to the Reports tab for your survey and click Actions -> Run next to the report name to run the report


Thanks for viewing the Checkbox 7 Quick Start Guide.

This guide is meant to get you started but just brushes the surface of what you can do with Checkbox. View our Help Guides for additional features and FAQ’s.