Hospital performance evaluation survey template

A hospital performance evaluation survey can measure various aspects of the patient’s stay, including:

• Quality of care
• Respect from staff
• Hygiene of the facility
• Ease of communication
• Privacy and comfort

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Decision-making in a hospital setting has many implications, some costly and even life-saving, so it is crucial that decisions are data-driven. Here are some examples of how survey data can be used to drive the decision-making process, help identify priorities, and determine how resources should be allocated:

• Gain insight into areas needing improvement: Aggregating the data will give a clear picture of the areas where the highest proportion of patients are least satisfied. For example, if the question about hygiene receives the lowest satisfaction rate, this is a crucial area needing immediate attention.
• Compare and benchmark facilities and services: Implementing the same survey across all healthcare facilities within the organization makes it easy to compare and contrast performance and identify which facilities are falling short in certain areas.

Determine staff training needs: If admissions are satisfactory but patients are unhappy with the respect they receive from staff, this can be rectified by training staff who interact with patients.

When patients receive this survey following discharge, it gives them an important opportunity to voice their opinions and concerns and provide feedback. This fosters a patient-centric approach and helps the individual feel valued. 

Regular implementation of this survey also creates a culture of continuous learning that is patient-centred and drives ongoing quality improvements. It enables a hospital to meet important regulatory requirements, hold professionals accountable, and benchmark against similar peer institutions.

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• To gain a complete picture of the patient’s experience, ask questions covering their stay from admissions through to discharge. Most of these questions can be closed questions, either single-select, radio button questions, or grouped together in a matrix if they all have the same answer categories.
• Include some open questions for cases where you want more detail. For example, if a patient is dissatisfied with a specific part of their experience, ask them to explain their dissatisfaction.
• Adding demographic questions will enable deeper data analysis and provide insight to ensure all demographics are treated equally.
• If you want to gather data for specific hospital departments, add a drop-down question so patients can select which department they stayed in. Asking this as a closed question will save time during data cleaning and preparation for analysis. If asked as an open question, there may be variations in the spelling of department names, requiring a lot of manual work to group the surveys by department.

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The easiest way to craft a hospital performance evaluation survey is to use the template provided by Checkbox. To get started, simply sign up for your free trial on Checkbox now – no credit card required.