Learn how the BC Patient Safety and Quality Council measures and evaluates healthcare initiatives with Checkbox to increase engagement among employees and the community.
We talked with Breah Talan, Director of People and Strategy, at the BC Patient Safety & Quality Council about how Checkbox has helped in their mission to advocate for better health care for all of British Columbia.
Breah’s position covers a lot at the organization with a particular focus on internal operations and strategy to enable others at the Council to be successful in their roles. On the internal operations side, she focuses on tooling at the organization, helps with privacy and security, and helps the team with IT tasks. On the strategic side, she does operational planning, strategic planning, policy, procedures, and guidelines.
Founded in 2008 and today with just under 50 employees, the BC Patient Safety & Quality Council supports the BC health care system by accelerating improvements faster than if their organization didn’t exist. They focus on accelerating government priorities and medical community engagement, and maintain an active network of 1200+ patients, families, and caregivers.
The BC Patient Safety & Quality Council has been using Checkbox since 2017, and Breah has personally used the platform for 5 years. As an organization working in healthcare, privacy and security were of utmost importance when choosing a provider. After looking around, they went with an on-premise deployment of Checkbox. Previously they used paper surveys in conjunction with online surveys, but with COVID-19 most everything went online. (They even manually enter any paper surveys they get into Checkbox, for the robust reporting and analytics features and to keep everything organized in one place.)
Checkbox is used both internally and externally with over 150 surveys sent to their community in the past year. Checkbox is a pivotal part of receiving feedback and input from internal teams, at conferences, from stakeholders, and at other events. Surveys are a critical part of the measurement and evaluation of programs and initiatives.
The BC Patient Safety & Quality Council leverages Checkbox to the fullest. The drag-and-drop editor has allowed the whole team to be able to use the software within a few minutes of poking around. Breah can pull together a survey within a couple of minutes for various meetings.
By using various modalities for survey distribution, they meet their audience with the level of technology comfort they have. Whether it’s by email, a shared link, a QR code added to the last slide of a presentation, or paper surveys, they capture the insights their organization needs to provide better health care across BC.
Utilizing reports and analytics in Checkbox, the BC Patient Safety & Quality Council gain invaluable insights from their stakeholders. They get feedback on how to improve meetings, events, processes, and other larger initiatives they are working on from constituents across the government, care providers, families, and more. Additionally, they use real-time updating reports to share with leaders who want to see results as they come in.
“The importance of feedback and continuous improvement is so important to us as an organization, both for our values but also with the type of work that we do. Checkbox is one mechanism that allows us to hear from the folks that we are interacting with, to learn from their feedback and adjust where needed”
Breah shared with us her top tips, tricks, and advice for your organization to get up and running with Checkbox and make the most of it. Here are the top 4:
“Not only what we value as an organization, but with the type of work that we do as well, it’s so important to be getting that feedback and Checkbox just makes it easy for us to do that”
Checkbox develops affordable, feature-rich survey software for organizations, teams, and individuals
