Customer Satisfaction (CSAT) Survey Template

Take your customer satisfaction and feedback surveys to the next level with Checkbox!

Customer Satisfaction Surveys

Customer satisfaction surveys are an excellent way to gauge happiness and engagement, and also a powerful tool for customer follow-up and problem resolution. As part of your overall customer engagement strategy, it’s important to survey your customers regularly to gather feedback on their recent experiences and general satisfaction level.

Subscribe to Our Newsletter

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Customer Satisfaction (CSAT) Survey Template


What is Customer Satisfaction (CSAT)?

Customer Satisfaction (CSAT) is the measure of how satisfied your customers are with your company's products and/or services. Most commonly, companies use a numeric scoring mechanism to better represent satisfaction over time and collect qualitative feedback to make immediate improvements.

How do you measure Customer Satisfaction?

To measure Customer Satisfaction, first decide on the scale at which you will collect relative satisfaction. One example is choosing a rating between 1-10 where 1 = very dissatisfied and 10 = very satisfied. Once you have the scoring mechanism, then send the question to customers and collect their feedback. Once you have enough respondents, you can then take the average score from your respondents to calculate your CSAT Score.

What is the difference between NPS and CSAT?

The biggest difference between NPS and CSAT is the type of question that you are asking and the time period that you are looking to measure. Generally speaking, NPS (Net Promoter Score) is looking at whether a customer would take a positive action based on their experience with your product. This is something that is best measured over time. On the other hand, CSAT (Customer Satisfaction) is more focused on direct feedback to their experience immediately after the interaction takes place. If you have questions on which to use for your business, feel free to reach out to our support team ( and we'd be happy to help you think through it.

What are Customer Satisfaction survey questions?

The most common CSAT question is: "How satisfied are you with our product or service?" If you are looking for additional questions, please reach out to our support team ( and we'd be happy to help you think through ideal questions for your survey to drive the right types of insights.

How do you create a Customer Satisfaction survey?

The easiest way is to sign-up for Checkbox and leverage the template from above. You can start a free trial with no credit card on!

Reviews from clients

Checkbox survey software completely meets your needs. It was easy to learn and any questions I have are always easily and clearly answered by the Checkbox support team!

Peter McDonald


Checkbox survey software completely meets our needs. I can get surveys out very quickly and the response rate has been so high and the feedback so helpful that I would highly recommend this product to any company that values its customers.

Jamie B.


Checkbox survey software is easy to use! The training materials, forums and webinars are great tools. The sales team and support team are very responsive to questions.

Debbie Marine


Why Checkbox?

an orange checkmark
No-Code Editor

Get started in minutes with Checkbox!

an orange checkmark
Dynamic User Profiles

Create the right surveys, for the right users, at the right time!

an orange checkmark

Manage surveys and send them to users via email, text, website links and more!

an orange checkmark
Security & Permissions

Advanced Role-Based Access Control settings to ensure the right access for any needs!

an orange checkmark
Analytics & Reporting

Understand the feedback and share the insights across your organization.

an orange checkmark
Branded Look & Feel

Create customer experiences that are in-line with your brand's look & feel.

Get better insights from your next survey!

Checkbox develops affordable, feature-rich survey software for organizations, teams, and individuals

Get a comprehensive overview in our live demo

Checkbox develops affordable, feature-rich survey software for organizations, teams, and individuals