Customer Service Survey Template

A customer service survey is a questionnaire which businesses use to better understand their customers’ experiences with their customer service representatives and customer support teams. The survey is typically designed to gather measurable feedback on particular aspects of each customer’s experience with the customer service team, such as how professional the team were at handling a customer query, or how promptly a customer received a response to a request. With these customer insights, a company can improve the service it offers and prioritize the most pressing customer concerns relating to the company’s customer services department.

Customer service satisfaction is measured by asking customers a range of multiple choice questions regarding their experience with a customer service team, with answers typically ranging from “Very satisfied” to “Unsatisfied.” Survey questions cover different aspects of their interactions with customer service employees, including employee responsiveness and employee professionalism. These questions help a business to track, measure, and compare each customer’s level of satisfaction with the service and enable them to prioritize improvements to the service based on their customer’s preferences and needs.

How would you rate the professionalism and courtesy of our customer service representative? Did our team respond to your inquiry or request in a timely manner? How satisfied were you with the service you received from our team?

The easiest way to create a customer service survey is to sign up to Checkbox and use the template above. Start your free trial on Checkbox.com–no credit required.