Patient Satisfaction Survey Template

A patient satisfaction survey can include questions about any part of the patient’s visit, such as:

• The booking experience
• Waiting time to be seen
• Accessibility of the facility
• Satisfaction with the doctor’s expertise
• Respect from staff
• Quality of care and more

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The data gathered from a patient satisfaction survey can have an immediate impact. 

• If many patients complain over a short period about the respect shown by staff, steps can be taken immediately to rectify this and ensure that the healthcare facility does not start losing patients due to a bad reputation for staff behavior. 
• Data can also be analyzed over time, looking for trends to see if, for example, waiting times are steadily increasing or fewer patients would recommend the facility to their family and friends. Based on these findings, management can make data-driven decisions about where to focus their resources to improve healthcare services. 
• If the healthcare facility is part of a network, the data gathered from different facilities can be used to compare and benchmark performance across the organization. By implementing the same survey across the organization, it will be easy to compare and contrast to see how different facilities are performing and which ones are falling short in certain areas.

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Especially if you are sending this survey frequently to patients, you will want to make sure that the survey is not tedious and feels relevant to them. Here are a few ideas on how to optimize your patient satisfaction survey for higher response rates:

• Use the matrix question type to group questions with the same answer options together, making the survey appear shorter and quicker for the patient to answer.
• Set up conditions using logic rules so that respondents are only shown relevant questions based on their earlier answers or other criteria. Examples include asking only those patients who were seen late how late they were seen or only those who rated the premises as inaccessible for details on how accessibility can be improved.
• Include demographic questions such as age and gender to enable deeper data analysis and to ensure that all demographics are treated equally.

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If you want support getting started, please reach out to support@checkbox.com. We can provision your account, provide a free trial, and set up your initial survey to ensure success! 

Many organizations worldwide use Checkbox to learn and improve from feedback, including Johns Hopkins, Fraser Health, Health Quality BC, NIH, and more.

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