Website Feedback Survey Template

A website feedback survey is a collection of questions that a company will ask of its users in order to gather general feedback about its website and to understand how successful the website is at helping visitors achieve their goals. Insights will be collected relating to the user experience, visitor behavior, and the popularity of different products or features. While this kind of survey is a useful tool for companies seeking to gain a deeper understanding of its website visitors, it’s also an opportunity for an organization to show they value their users’ opinions and want to give them the opportunity to impact change.

We measure website feedback by asking users and website visitors a range of questions regarding their experience interacting with a website, such as how easy it is to navigate and how they feel about different products or features. Typically, a website feedback survey will consist of open, closed, and multiple choice questions as these kinds of questions enable companies to gather quantitative and qualitative data. While quantitative data is great for comparing, tracking, and measuring user opinions over time, the collection of qualitative data gives users the chance to expand on their ideas and provides researchers with anecdotal evidence which can support other research findings.

Want to know what to expect from a website feedback survey? Here are some example questions. 1) How easy was it to navigate the website? Select a number between 1 (Difficult) and 10 (Easy). 2) Did you find what you were looking for on the website? A) Yes, easily B) Yes, but it took some time C) No, I didn't find what I was looking for 3) How visually appealing is the website's layout and design? A) Very appealing B) Somewhat appealing C) Neutral D) Somewhat unappealing E) Very unappealing

You can create a website feedback survey by simply signing up to Checkbox and using the provided template. Start your free trial on Checkbox.com now–no credit card required.