Employee Feedback Software: Create Surveys, Capture Insights, and Improve Experiences

Only 21% of workers worldwide feel engaged in their jobs, down from 23% the year before, based on Gallup's State of the Global Workplace study. According to Gallup's estimates, this lack of engagement cost the world economy $438 billion in 2024. How much of that money is yours?

Gathering employee feedback to understand engagement is more important than ever, as is the use of the correct employee feedback tools in workplace performance management.

Below, we look at how choosing the right employee engagement feedback tool can drastically improve workplace communication and performance. We analyze the main features available and go over what you should look for in software to suits your needs. 

Learn how employee feedback software could revolutionize your business by enhancing communication in the workplace and boosting performance management.

Introduction to employee feedback software 

Employee feedback software helps businesses to gather, analyze, and act upon employee input. The software is commonly employed to collect quantitative and qualitative data from surveys, polls, and other continuous feedback gathering methods. 

Gaining insight into employee happiness, engagement, and development opportunities has multiple advantages for businesses, such as helping them maintain a productive and motivational workplace culture. Employee feedback management tools like Checkbox automate the employee feedback collection process, saving administrative effort and providing leaders and HR teams with real-time information.

A company's ability to listen to its teams through employee feedback software is critical to decision-making and employee retention rates. It establishes a line of communication between management and staff, which helps businesses resolve issues, find areas for improvement, and enhance morale. By harnessing the power of real-time information, you can address employee engagement requirements and identify trends before they become problems.

The key benefits of employee engagement feedback tools include: 

• Boosted morale. Companies can find ways to improve by asking employees for continuous feedback, which can have a notable impact on engagement.

• Facilitated two-way contact between leadership and staff. Running a regular employee survey enhances communication and facilitates the transparent and expedited resolution of concerns.

• A pleasant workplace. An open and trusting atmosphere is crucial to employee happiness, while collecting employee experience feedback on a regular basis helps establish this.

Additionally, employee satisfaction and engagement survey tools promote frequent feedback exchanges between managers and staff, which improves workplace communication. In Email Tool Tester's 2024 study, 63% of employees said that at least half of their coworkers fail to demonstrate good communication skills. This creates a workplace culture where they have to spend 3.2 hours a week just figuring out badly written or unclear messages from coworkers.

Employees are more likely to remain invested and make significant contributions when they perceive that their voices are being heard. Incorporating anonymous employee feedback channels into your employee recognition systems creates a safe space for employees to express their opinions without worrying about judgment – this, in turn, promotes trust and safety in your workplace culture.

The key features of employee feedback software 

When selecting software to gather 360-degree feedback, look for basic functions that allow for two-way contact and insights analysis. Typical features include the ability to create surveys, provide anonymous feedback, generate automatic reports, and access analytics dashboards. 

Whether it's employee sentiment or performance management you want to understand and improve, you need the flexibility to design personalized, interactive survey tools. 

Here are the main features that today's effective employee feedback tools offer:

All these elements in performance management are vital because they allow managers to constantly monitor employee satisfaction, mood and, crucially, engagement. In fact, one Norwich Business School study found that companies with employees who were highly satisfied in their work achieve greater financial performance than those with low levels of employee satisfaction. Meanwhile, a 2024 field study in BT call centers found that a one-point increase in workers’ happiness (0–10 scale) was linked to about a 12% rise in weekly sales.

Managers can better pinpoint problem areas and gauge the success of their initiatives when they have access to both quantitative and qualitative employee feedback tool data. 

With real-time analytics, executives can make smarter decisions, directly influencing employee performance management, employee retention, and the company's bottom line. A workplace culture of continual improvement becomes a reality when employees have the tools to take charge of their own development.

With no survey- or response-based pricing, Checkbox is an affordable option to ensure continuous feedback and understand what your employees need to drive the company forward.

Boost engagement today with Checkbox! Contact us request a demo.

Comparing top 5 employee feedback tools 

1. Checkbox

Checkbox helps organizations gather meaningful data through dynamic surveys. What sets Checkbox apart are its deployment options, providing powerful customization options and security. 

With its advanced analytics and customizable reporting, Checkbox allows you to make informed decisions quickly, while its API and webhooks make it a seamless addition to any tech stack. 

Additionally, its employee feedback collection solution is perfect for continuous employee engagement. The customer support is top-notch, so that you have a smooth experience every step of the way.

Checkbox key benefits

• Flexible survey creation with no coding required
• Deployment and hosting options to increase security
• Advanced reporting and analytics
• Highly customizable to your organization's needs
• Real-time feedback collection and robust security
• Subscription based pricing with no extra costs per survey or response

Why Checkbox might not be right for you

To get the most out of Checkbox's security features, you need to devote time into selecting and implementing the best hosting option for your business.

Pricing

Checkbox has a range of pricing plans to meet the needs of all kinds of businesses, whether they want cloud-based, on-premises, or white-label survey options. 

Contact the Checkbox team to get a live demo and a personalized feedback tools price comparison, so you can figure out which option is best for your business.

User reviews

"The importance of feedback and continuous improvement is so important to us as an organization, both for our values and also for the type of work that we do. Checkbox is one mechanism that allows us to hear from the folks that we are interacting with, to learn from their feedback, and adjust where needed."

Breah Talan – Director of People & Strategy, Health Quality BC

2. Achievers

Achievers key features

• Comprehensive lifecycle feedback from onboarding to exit
• Customizable templates for targeted employee engagement feedback
• Real-time analytics for quick decision-making
• Integration with employee recognition programs

Why Achievers might not be right for you

• Complex setup and initial configuration
• Data segmentation can feel less flexible than some competitors

Pricing

Achievers offers a global rewards marketplace, monetary and non-monetary recognition, and Workday HCM interfaces for mid-size to corporate enterprises with configurable alternatives. A custom-branded employee portal, 24/7 multilingual support, tailored newsfeeds, and enterprise-grade connectors are included with each subscription. 

User reviews

"I like Achievers and the options it offers to recognize others. Being able to easily attach videos or GIFs are fun and make for nice office culture. There are a ton of options for redemption that give great value for rewards."

Verified User in Financial Services

3. TINYpulse

TINYpulse key features

• Anonymous pulse surveys for candid feedback
• Peer recognition tools to boost morale
• Real-time employee engagement reporting for immediate insights

Why TINYpulse might not be right for you

• Limited advanced features, focusing on simple feedback collection
• More suited for smaller teams, lacking feedback tools scalability for large enterprises

Pricing

To get a quote for employee engagement estimation, you must contact the vendor directly. However, what we do know is that TINYpulse uses a per-user-per-month (PEPM) pricing scheme and gives discounts for yearly contracts. On Vendr, the average price of TINYpulse is said to be $23,561. 

User reviews

"TINYpulse has helped shape our culture by showing our team that leadership hears and acknowledges all their feedback."

Omar Shahine – Director of Program Management at OneDrive & Sharepoint Microsoft Teams

4. Officevibe

Officevibe key features

• Continuous check-ins and pulse surveys for ongoing feedback
• Personalized action plans for focused improvements
• Peer-to-peer recognition to encourage daily appreciation

Why Officevibe might not be right for you

• Fewer customization options for surveys and employee feedback app mechanisms
• Lacks advanced analytics and sentiment analysis feedback tools

Pricing

Employee Engagement & Performance packages from Officevibe start at $5.00 per user per month and include pulse surveys, recognition tools, and performance review management. The Officevibe & Performance bundle, at $9.00 per user per month with an annual commitment, boosts engagement and performance at a savings. 

User reviews

"Without data, employee experience is impossible to understand. With Officevibe, we moved from gut feelings to real visibility."

Serena Amante – Chief Human Resources Officer at VEDRAI

5. Qualtrics

Qualtrics key features

• Comprehensive survey creation with customization options
• Advanced sentiment analysis and reporting tools
• Easy integrations with existing HR systems

Why Qualtrics might not be right for you

• Complexity makes it difficult for smaller teams or less experienced users
• The higher costs of analysis pricing may not suit small to mid-sized organizations
• Response limits make it harder to run multiple surveys
• Requires additional systems for integrating feedback tools with recognition

Pricing

Qualtrics prices vary from $1,500 to $126,000 per year and are customized to the user's needs. A basic, self-serve research package costs around $420 per month for 1,000 responses shared by all users. Larger business with complex needs may pay tens of thousands annually.

User reviews

"We use Qualtrics for customer feedback management through CSAT surveys. It's a powerful tool helping us to understand customer feedback and take informed actions to improve customer experience." 

Review via Gartner

What’s the best employee feedback software available to your business?

Consider the following key factors when choosing the best employee feedback tool for your business:

• Objectives. Define the specific problems you want to solve with feedback tools, whether it's employee satisfaction, engagement, employee performance, or communication.

• Features. Look for tools that offer advanced employee engagement surveys, real-time analytics, and customizable options.

• Anonymous feedback. Ensure the tool allows for anonymous feedback to promote full employee engagement, honesty and transparency.

• Systematic approach. Choose software that supports a feedback loop – from collecting surveys to analyzing results and acting on insights to drive continuous improvement.

• Scalability. Ensure the software can grow with your organization, adapting to increasing team sizes or complex feedback needs.

• User-friendliness. Choose a platform that's intuitive for both employees and managers to use regularly.

• Cost. Evaluate pricing based on your budget and the value provided.

• Integration. Ensure compatibility with existing HR tools and systems, potentially through an API.

The right customer feedback software can enhance organizational performance management by streamlining communication, improving engagement, and supporting a healthy workplace culture.

Conclusion

Organizations in today's fast-paced workplaces must monitor employee morale and productivity both to achieve and maintain success. To make it work, pick the feedback tools that help you achieve your goals, facilitate employee engagement, and encourage you to keep improving. 

The best employee feedback software can be tailored to the needs of your business, with customization features and survey creation options that enable you to get the right insights from employees.

Contact us today to request a demo of Checkbox to see how our platform can provide you with the data you need to engage and motivate employees!

Employee feedback software FAQs