Patient satisfaction and experience are critical in providing high-quality health services in today's rapidly evolving healthcare industry. 

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Healthcare survey software is one of the most effective ways to measure patient satisfaction and identify areas for improvement. 

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However, finding the best healthcare survey software for your organization can be challenging with so many options available. 

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Checkbox, our healthcare survey platform, is an excellent example of such software. We provide various survey types, such as customer satisfaction surveys, employee opinion surveys, and healthcare surveys. 

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Checkbox allows you to improve the response rates by delivering appealing, custom-branded, mobile-responsive surveys to your patients and streamlining the entire process. 

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Sign up for our service to evaluate all features.

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If you need more information, in this article, we will explore the top options available, their features, pros and cons to help you choose the best healthcare survey software to match your organization's needs.

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Let's start with some basic information.

What is healthcare survey software?

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Healthcare survey software helps healthcare professionals and researchers gather data and insights about patients, healthcare providers, and healthcare systems. 

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This software typically includes tools for creating and distributing surveys, collecting responses, and analyzing results.

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Healthcare survey software can serve a variety of purposes, such as

• Assessing patient satisfaction
• Measuring the effectiveness of healthcare interventions
• Identifying areas for improvement in healthcare delivery

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Healthcare survey software allows healthcare professionals to collect feedback to inform decision-making, improve patient outcomes and ultimately enhance the overall quality of healthcare services.

Why is healthcare survey software essential to healthcare providers?

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Let's discuss how healthcare survey software benefits healthcare providers and the whole healthcare industry.

Improving patient satisfaction

Healthcare survey software helps you understand patient experience and perception. 

Analyzing survey responses lets you identify areas where patients may be experiencing dissatisfaction or discomfort. 

It helps you improve healthcare service delivery by decreasing wait times, promoting communication, and increasing patient-centered care.

Streamlining quality improvement

Collecting and analyzing survey data helps you receive real-time feedback from patients and stakeholders. 

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The research data helps you recognize areas for improvement and take immediate action to address any issues. These activities can lead to improved patient satisfaction and better health outcomes.

Meeting regulatory requirements

To comply with regulations and maintain accreditation, you have to collect and report on patient data. 

Healthcare survey software improves data collection, making it more efficient and accurate and reducing human errors. 

The software usually offers customization options to help you meet specific regulatory requirements and allows real-time data analysis to save you time.

Enhancing communication and engagement

Healthcare survey software allows you to exchange information with patients. 

It can facilitate communication and may result in patient care plan updates, new treatment options, or sharing of health-related materials, leading to increased patient engagement and education.

Maximizing resources

By using healthcare survey software, you can make the most of available resources since survey software can:

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• Collect, analyze, and report on data more efficiently – survey software reduces the need for manual data entry and processing, saving you time and resources.
• Help make more informed decisions about resource allocation – survey data analysis can help you allocate resources where they are most required.
• Help find cost-saving opportunities – by analyzing patient experiences and outcomes, you can understand where to reduce costs without compromising the service quality.

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With these advantages, healthcare survey software is an investment that truly pays off.

What features to look for in a healthcare survey software

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Here's a list of the most valuable features to look for when selecting healthcare survey software.

Customizable survey design

It enables you to tailor surveys to your needs. You can choose open-ended, Likert scales, or multiple-choice questions, to design surveys that accurately capture the required data.

Moreover, customizable survey design includes custom branding, logos, and colors, which can enhance the survey's engagement and response rates.

Real-time survey feedback

Real-time survey feedback can help you track progress and evaluate the effectiveness of interventions or programs, leading to better decision-making and resource allocation.

Multi-channel survey distribution

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This feature allows the distribution of surveys to patients through multiple channels such as email, sms, or social media. 

Patients can choose their preferred method to respond to your surveys. 

By making surveys more accessible and convenient for patients, multi-channel survey distribution helps to increase response rates.

Advanced analytics and reporting capabilities

This feature provides data visualization, statistical analysis, and trend analysis, which can help you identify patterns and trends in patient feedback and understand their needs, preferences, and expectations.

You can make data-driven decisions about quality improvement initiatives, assign resources to answer the most urgent needs and track progress over time.

Integration with other healthcare software

You should be able to integrate healthcare software with other healthcare apps and platforms seamlessly. 

It includes connecting your survey data with your electronic health record (EHR) system, patient engagement or population health management software.

It helps healthcare organizations reduce the risk of data entry errors and improve patient information accuracy.

Robust data security and HIPAA compliance

Healthcare survey software collects sensitive information from patients. Robust data security measures and HIPAA compliance can help keep this information confidential and secure, protecting patients' privacy and reducing the risk of data breaches.

Why is HIPAA compliance substantial in the healthcare industry?

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HIPAA-compliant survey software is critical in the healthcare industry. Let's discuss why it should be your top priority.

Protecting patient privacy

HIPPA compliance establishes clear guidelines and standards for handling and securing patient health information (PIH) throughout the healthcare industry. 

For example, it limits the disclosure of a patient's medical history to authorized entities and individuals for specific purposes, like processing insurance claims.

Ensuring data security

HIPPA compliance requires various security measures and processes to protect patient health information from disclosure, theft, or unauthorized access. 

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For example, protecting sensitive information requires technical safeguards such as:

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• Access controls
• Audit controls
• Integrity controls
• Transmission security
• Encryption

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With these measures, HIPPA compliance decreases the chances of data breaches and other security incidents.

Mitigating legal and reputational risks

Implementing HIPPA compliance measures can help you ensure that you are safeguarding patient data properly. Demonstrating compliance with HIPAA regulations builds trust with patients and other stakeholders, enhancing your reputation.

The best healthcare survey software you can use in 2023

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To help you provide the best patient experience, we have compiled a list of the most notable healthcare survey software options. Let's start with the optimal solution on our list.

Checkbox

Checkbox is our PIPEDA Ready and HIPAA-compliant survey software, allowing you to gather unbiased and honest feedback using an automated patient satisfaction survey. 

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Our no-code visual editor is suitable for beginners, making it easy to collect patient feedback as soon as you create your account. Checkbox offers over 50 question types and customizable surveys to match your brand guidelines. 

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With Checkbox, you can distribute patient surveys via digital channels such as SMS, email, and web or using iFrame and our REST API. It helps you reach your patients on their preferred channels to increase response rates.

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You can quickly analyze the results through our robust analytics and integrate our solution with other data sources to get a bird's eye view of your progress.

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We also provide hosting options for maximum flexibility, allowing you to choose between SaaS vs. On-Prem survey tool and the region to store data or self-host for ultimate security. 

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In addition to patient experience surveys, Checkbox offers several other types of surveys, including ESG surveys and banking surveys. 

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Start a free trial to see Checkbox in action!

Features list

• CAHPS and HIPAA-compliant surveys
• No-code survey editor
• Dynamic user profiles
• Campaign manager
• Advanced security and permissions
• Robust analytics and reporting
• White label and custom design

What makes this tool unique

Our drag-and-drop interface requires no coding experience, making it easy to create and launch healthcare and other survey types quickly and efficiently. 

We offer advanced customization options, including matching your brand guidelines and integrating our solution with your existing systems.

We provide flexibility in hosting options and ensure compliance with critical healthcare regulations.

Integrations

• Salesforce
• Zendesk
• Hubspot CMS Hub
• Trello
• DocuSign
• Microsoft Outlook

Customer support

Hosted customers can access customer service via the support link. You can also browse our knowledge base or read the documentation for critical information.

Pricing

Checkbox offers a 14-day free trial and three paid plans:

• Basic – $800 yearly per user
• Advanced – $3,500 yearly for 5 users
• Enterprise – custom pricing

You can get more detailed information on our Pricing page.

Pros

• Ensures compliance with healthcare regulations
• Allows collecting and analyzing patient feedback in real-time
• Flexibility and versatility in survey design and creation
• Affordable pricing
• Low learning curve

Cons

• We are currently developing more ready-made survey options

Jotform

Image source: Software Advice

Jotform is a form automation tool that operates through cloud-based technology. It allows you to create surveys and other online forms and record responses. 

Apart from conducting customer and healthcare surveys, Jotform can serve multiple purposes, like collecting order payments, conducting job applications, generating leads, and registering for events.

Jotform provides a survey format featuring one page per question. It offers multiple customizable templates and themes. You can enhance your forms with emojis, animations, icons, and video backgrounds.

Features list

• Data capture and transfer
• Forms management
• Data verification
• Drag and drop app builder
• Advanced sharing options

What makes this tool unique

Jotform offers a wide range of widgets like image sliders, date selections, checklists, terms and conditions, and tables. It allows you to tailor the forms to your specific needs.

Integrations

Jotform offers a range of integrations with popular tools such as: 

• Google Drive
• PayPal 
• MailChimp
• Dropbox
• Salesforce
• Box 
• Zoho CRM 
• OneBip

Customer support

Jotform provides customer support through email and chat. You can also take advantage of their knowledge base or find answers to frequently asked questions in the online support forum.

Pricing

Jotform offers a free plan that allows you to build up to five forms with 100 monthly submissions and four paid plans:

• Bronze for $24 per month, including 25 forms, 1,000 monthly submissions and 10 GB of storage
• Silver for $29 per month, including 100 forms, 10,000 monthly submissions, and 100GB of storage
• Gold for $79 per month, including 1,000 forms, 100,000 monthly submissions, and 1TB of storage
• Enterprise plan – a customized plan for organizations that require advanced features

Pros

• Easy to configure
• Highly intuitive user interface
• Forms can be digitally secured

Cons

• Limited customization
• Occasionally there are problems with downloading PDF submissions

Voxco

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Voxco is a versatile survey tool designed for professional market researchers to gather data from various sources at any location and time. Its user-friendly questionnaire editor enables engaging surveys with complex logic and multimedia capabilities. 

You can choose between on-premise or cloud-based data hosting and use customizable data dashboards.

Features list

• Data analysis tools
• Question library
• Question branching
• Offline response collection

What makes this tool unique

It enables users to augment its native features using CSS, HTML, or SQL.

Integrations

Some key integrations of Voxco include 

• Salesforce
• Tableau
• Zapier
• Microsoft Power BI 
• Qualtrics

Customer support

Voxco provides several support options, including email, phone or chat. The company maintains an extensive online knowledge base and offers training services.

Pricing

Voxco does not provide specific pricing information. The cost of the tool varies depending on the number of users, level of customization, and specific features you need.

Pros

• Allows editing questionnaires using a drag-and-drop interface
• Enables implementation of media such as videos, images and similar
• Advanced logic to customize the survey flow

Cons

• Issues with data retention occur sometimes
• Programming is difficult and time-consuming
• High learning curve

Alchemer

Image source: Software Advice

Alchemer is a versatile platform that empowers you to collect feedback and data from patients, customers and employees. 

It supports many question types, making it adaptable to different research needs. Its goal is to democratize feedback collection and enable you to solve problems by giving every customer and employee a voice.

Features list

• Survey/Poll management
• Feedback management
• NPS survey structure
• Customer segmentation
• Multi-channel data collection

What makes this tool unique

As one of the few survey software platforms, Alchemer offers cross-tabs, timed questions, and heat maps.

Integrations

Some of Alchemer integrations include: 

• Salesforce
• Tableau
• Zapier
• Google Sheets
• Slack
• HubSpot

Customer support

Alchemer provides an online help center, email support, phone support, and live chat as customer service options.

Pricing

Alchemer offers pricing plans as follows:

• Collaborator for $55 per user per month, offering simple surveys for individuals
• Professional for $165 per user per month, allowing teams of 1-3 to collect data and create reports
• Full Access for $275 per user per month with rich data collection and in-depth reporting for teams of 1-3
• Enterprise – you can request a demo to assess the advanced features for teams and organizations

Pros

• A full array of question types
• Rich number of options and capabilities
• At the end of each survey, Alchemer provides solid statistics and results

Cons

• Multi-language surveys are problematic
• Learning to use Alchemer effectively requires much time

Axonator

Image source: Software Advice

Axonator healthcare survey software allows you to create engaging surveys quickly. It enables you to gather patient insights and control your survey metrics. 

You can track responses, collect and report results in real-time, and create complex forms with unlimited pages. 

Additionally, the software allows you to visually analyze your collected data with charts and conduct statistical analysis for further study.

Features list

• Advanced widgets
• Unlimited page forms
• Analytical reports
• Offline data collection
• Multi-language support

What makes this tool unique

Axonator supports face recognition and fingerprint scanning for faster data entry and eliminating potential fraud and errors.

Integrations

Axonator integrates with the following third-party applications: 

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• Zapier
• Salesforce
• IBM Maximo
• Dynamics 365
• SAP
• Dropbox
• Google Drive

Customer support

Axonator provides a vast library of resources like ebooks, guides and checklists, blogs and do-it-yourself video series. You can also reach the support team via email or chat.

Pricing

There is no pricing information on the official website.

Pros

• Features are easy to use and understand
• Good customer support
• The software offers a mobile app, making it easy to collect survey data on the go

Cons

• Limited customization features
• Limited integration options

The best healthcare survey software: Our verdict

After analyzing the options available, we think that Checkbox provides several features that make it the best healthcare survey software.

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It is a white-label survey platform offering customizable patient satisfaction surveys that are mobile-responsive and look professional on any device. 

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Checkbox provides several integration capabilities that help you streamline data collection and analysis, and customizable reporting options allow for a detailed analysis of survey data.

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Since Checkbox is a PIPEDA Ready and HIPAA-compliant survey software, you can stay assured that the patient data you collect is confidential and secure. 

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Try out all those features by signing up for a 14-day free trial.

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