May 18, 2009|Checkbox Blog, Checkbox Tips & How-To's, News|

Email Alerts are fast becoming a ‘not-so-hidden’ gem for Checkbox users.

Alerting significant parties of your business when a certain response is received from a customer, an employee, a student, or a patient, can have an immediate effect.  If a customer is not satisfied, then immediately alert a customer service representative so they can follow up personally with that customer.  If a patient felt they waited too long for their health care appointment, alert the reception manager and ask them to monitor patient waiting times.  Alternatively, when a customer specifies that they require some more time to make a purchase decision, send an alert to sales, so they can follow up with this customer at a later time.

There are so many benefits to knowing feedback results instantly, and as a business, you will be rewarded for taking the time to listen, for taking action, and for responding.  Building on the customer experience and feedback is one of the most important aspects of any organization looking to retain a loyal customer base.

Email alerts can be easily triggered in Checkbox Survey.  Simply choose ‘Email Alert’ from the available ‘Action Items’ and customize the specific message that you need triggered.  There is no limit to the number of email alerts you can send, or to the number of people you can send to.  Use conditional logic to base email alerts on specific answers provided, or alternatively, add an Email Response to your completion events and have the full response emailed to you for analysis in real-time, and it’s quick and easy to configure.