Merging (also called piping) allows you to take text from one source and merge or pipe it into another source. Text can be merged from previous questions, contact profile properties, or response properties (such as the survey date or language). Text can be merged into survey questions, survey answer choices, survey message items, or email alerts/invitations.
This guide demonstrates a few different ways in which you can use the Text Merge feature to personalize your survey.
Text Merge Sources
You can merge text into your survey from various sources, including:
Questions: Respondents’ answers to previous survey items (*note that the question you are merging must be on a previous page).
Contact Profile Properties: Profile properties that are stored in your Contact records such as First Name, Last Name, and Email Address.
Response Properties: Information related to the individual survey response, such as Survey Score, Current Date, Language, etc.
Merging Answers from Previous Questions
1. Add the question you want to merge an answer from.
2. Add the question or message item you want to merge your previous answer into.
NOTE: When merging text from a previous question, the source for the merged text must be located on a previous page.
3. Click the Merge icon (the @ button) and choose the question from step 1.
This will add a merge code to your survey that starts with @@.
4. When your respondent takes your survey, that merge code will be replaced with their actual answer from the question in step 1.