Multi Line

The Multiline Text question type allows respondents to provide longer, more detailed answers in a text box with multiple lines. This is ideal for gathering in-depth feedback, descriptions, or comments. You can customize the size of the text box to suit your needs and set character limits or formatting options to guide responses. This question type is perfect when you need more comprehensive answers or when the space to express detailed thoughts is necessary.

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Use Case

Imagine that you need valuable feedback from customers but you do not want to put words in their mouths, you need to know their organic, honest thoughts. Why not let them write it down themselves? Or, imagine you provide a multitude of products and services and you want to see whether your customers have any specific opinions on a particular product or service so you can understand better what exactly they appreciate. The possibilities to use this question are multiple. Here’s how to set it up : 

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Behaviour

This section allows you to set different validations for your questions in addition to setting up an alias for your question and deciding whether or not you want to allow the respondent to add an option against the question on their own.

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Make Question Required

‍Checkmark this box if you want the question to be answered as compulsory. The user can not go forward from the current page unless the question is answered. 

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Make Question Soft Required

‍Encourages the respondent to respond to the question. The user encounters the message “An answer is recommended, but not required.” if the question is left unanswered in one attempt. Respondents can ignore the message and click “Next” again to go to the next page of the survey.

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Question Alias

‍Aliases are the alternate texts or codes that you can display on your reports/exports. These values are not visible to the respondent and are helpful when you want to associate a particular value with your provided question.

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Minimum/ Maximum Character Limit‍

You can restrict the respondent to a character limit (minimum or maximum) that you define in this section.

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Default Text

‍This field allows you to fill the answer box with default text that will be visible to the respondent when the answer field is empty.

Enable Sentiment Analysis

‍This feature detects the emotional tone of responses, identifying them as positive, negative, or neutral based on the words they use to answer this question. This helps you quickly gauge customer satisfaction or pinpoint areas needing attention, adding valuable insights into open-ended feedback.

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Appearance

This section of your question allows you to administer how your questions and your options would appear on your survey page.

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Question Text Position

‍Lets you decide the position of your question with respect to the options. By default, it is set to “Top”. This means that the question will be placed above the answer options

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Question Position

‍Lets you decide the alignment of the question (left, middle, right) with respect to the survey page. By default, it is set to “Left. This means that your question will be left indented.

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Size (Columns x Rows)

‍This field allows you to set the size of the answer box that is visible tot he respondent. The configuration is displayed as Rows and Columns where rows represent the width and the columns represent the height of the text box.

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Conditions

This section of the question allows you to manage the conditional appearance of the question based on either a previous response, a contact attribute or a response property. You can combine 2 or more conditions using “OR/ AND” conditions by clicking on them. Please refer to our “Quick Start: Add a Condition to a Question”.

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