What is a Scored Survey?
A scored survey is one in which you assign points to some or all of your question choices, and those points add up to the survey’s total score. Scored surveys can be used for tests, quizzes, assessments, and almost any other type of online survey or form where you want to measure your respondents’ performance, knowledge of a subject, overall satisfaction level, etc.
As a respondent progresses through the survey, his score is tallied in total, and also per page.
At the end of the survey, you can tell the respondent his score, show him a message that’s conditionally based on that score, keep the score private, or send an email message/alert with the score to the respondent or someone else. Any online survey in Checkbox can be made into a scored survey by following the steps below.
Assigning Points to Your Question Choices
In order for a score to be calculated when someone takes your survey, you need to assign points to your answer choices. You can assign points to all questions/answers in a scored survey, or just certain ones of your choosing.
Next to each answer choice, enter the number of points you’d like to assign to that choice. Point values can be added to Radio Button, Checkbox, Dropdown, Matrix, Rating and Image/Text Slider questions.
NOTE: Scores are automatically calculated for NPS, Numeric Slider, and Rating Scale questions based on the numerical value of the answer chosen.
Ways to View/Use a Respondent’s Score
If you would like to see your respondents’ scores or you want the respondent to see his/her score or a certain message based on that score, you have a couple of options:
1. View the Survey Score for each Respondent in Exports
Each respondent’s score will be automatically included in the data export when you export your survey responses.
2. Create a Dashboard with an Average Score Chart
If you’d like to report on the average score by question, by page, or by survey across all of your respondents, you can choose an Average Score or Average Score by Page chart when creating a custom Dashboard. For more information on creating Dashboards, see this guide.
3. Add a Scoring Message Item to your Survey
The Scoring Message item is an efficient way to add multiple messages for your respondent that are conditional based on a score or score range. With this one item, you can add as many messages as you wish for each score or score range. The Scoring Message does not automatically show the respondent’s score to them, but you can merge the survey score into the message using the merge code @@CurrentScore.
4. Add the survey score to an Message Item
You can merge the total survey score or a page score into a Message/HTML item by clicking the @ Merge icon next to your message and choosing Current Survey Score or Page “X” Score from the dropdown options.
You can show the same message to everyone or create different messages that you show/hide based on conditions.
5. Set up an Email Alert or Email Response
You can send an email alert or email response that includes the respondent’s score either to the respondent or to someone else. Simply merge the Current Survey Score or Page “X” Score into the body of the email. You can even set conditions on the email alert/response so that the email only sends if the person receives a certain score or score range.
Setting Conditions Based on Survey Score
Survey questions, messages, or action items like automatic emails can be displayed or triggered based on the score of a survey or survey page. For more general information on Conditions, please see our Conditions Guide.
To set up a condition based on the survey score, add your survey item and expand the Conditions section for that item.
- Select Response Property as the Source Type
- Select Current Survey Score as the Source to base your condition on the score for the whole survey. Select Page “X” Score to base a condition on the score of a single page.
- Choose a Comparison such as Less Than or Greater Than
- Add a value for your condition, e.g. 80 as in this example